Contract Coordinator

Link Contracting Services LTD; Wigan; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Company pension scheme

40 hour week

Wellbeing App

Store discounts

22 days leave + 8 bank holidays

Training and development

Friendly working environment

Job summary

Link Contracting Services LTD is seeking a proactive Contract Coordinator to join our team in Wigan. The role focuses on planning and coordinating reactive maintenance across regional and national contracts, ensuring SLAs are met and customers receive excellent service.

You will schedule engineers, liaise with clients and subcontractors, and maintain accurate job updates and reports. The position is a full-time, in-person role with a 40-hour week and competitive salary.

Qualifications

• Previous experience in a Coordination, Scheduling, Planning or Helpdesk role.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office.
• Strong attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Plan and coordinate reactive maintenance work orders.
• Schedule engineers and subcontractors efficiently.
• Arrange out-of-hours works with customers and operatives.
• Ensure planned workloads and minimise travel time for engineers.
• Monitor workloads and resource availability.
• Liaise with operational managers to schedule planned maintenance works.
• Act as the main point of contact for reactive maintenance works.
• Ensure jobs are completed within contractual SLAs.
• Update client and internal systems with notes, ETAs and progress updates.
• Monitor stalled or partial jobs to ensure timely resolution.
• Manage supervision attention jobs and coordinate resolutions.
• Liaise with clients, retail sites and contract managers.
• Provide regular updates on work progress and uplift approvals when needed.
• Maintain contractor relationships and deliver excellent customer service.
• Process and submit estimates and quotations.
• Complete work order administration and job updates.
• Review engineer reports for required information before invoicing.
• Produce and maintain contract performance reports.
• Monitor work-in-progress and progress efficiently through the system.

Skills

Coordination

Scheduling

Planning

Time management

Communication

Microsoft Office

Attention to detail

Teamwork

Tools

CAFM systems

Job management systems

Job description

Job description:

Contract Coordinator Location: Wigan Job Type: Full Time, Permanent About the Role We are looking for an organised and proactive Contract Coordinator to join our growing team. This is a fast-paced role supporting the delivery of maintenance services across a regional & national contracts. As a Contract Coordinator, you will be responsible for planning and coordinating reactive maintenance works, scheduling engineers, liaising with clients and subcontractors, ensuring service level agreements (SLAs) are achieved, and providing excellent customer service throughout the lifecycle of every work order. The successful candidate will play a vital role in ensuring our engineers are utilised efficiently, jobs are completed on time, and our customers receive the highest level of service.

Key Responsibilities

Planning & Scheduling

• Allocate and manage reactive maintenance work orders.
• Schedule engineers and subcontractors efficiently.
• Arrange out-of-hours works with customers and operatives.
• Ensure all engineers have planned workloads and minimise travel time.
• Monitor workloads and resource availability.
• Liaise with operational managers to schedule planned maintenance works.

Contract Coordination

• Act as the main point of contact for reactive maintenance works.
• Ensure jobs are completed within contractual SLAs.
• Update client and internal systems with accurate notes, ETAs and progress updates.
• Monitor stalled, no-access and part-completed jobs to ensure timely resolution.
• Manage supervisor attention jobs and coordinate resolutions.

Customer & Client Communication

• Liaise with clients, retail sites and contract managers.
• Provide regular updates on work progress.
• Manage requests for uplift approvals where additional works are required.
• Build positive working relationships with customers and stakeholders.

Administration & Reporting

• Process and submit estimates and quotations.
• Complete work order administration and job updates.
• Review completed engineer reports and ensure all required information is present before invoicing.
• Produce and maintain contract performance reports.
• Monitor work-in-progress and ensure jobs progress through the system efficiently.

Skills & Experience

Essential

• Previous experience in a Coordination, Scheduling, Planning or Helpdesk role.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office.
• Strong attention to detail.
• Ability to work independently and as part of a team.

Desirable

• Experience within facilities management, maintenance, construction or engineering sectors.
• Experience coordinating engineers, subcontractors or field-based teams.
• Knowledge of SLA-driven contracts.
• Experience using CAFM or job management systems.

What We Offer

• Basic salary of £26436.80 per year.
• Bonus scheme bases on the company’s performance
• Company pension scheme.
• 40 hour week Monday to Friday
• Wellbeing App and store discounts
• 22 days leave plus 8 bank holidays
• Ongoing training and development.
• Supportive and friendly working environment.
• Opportunity to develop within a growing business.
• Varied and challenging role with significant responsibility.

Work Location: In person