Commercial Contracts & Helpdesk Administrator (FM)

Artic Building Services; Dartford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Artic Building Services are seeking a Commercial Contracts Support in Dartford to manage contracts administration, CAFM helpdesk duties, and invoicing processes. You will coordinate with engineers and subcontractors, keeping clients informed and ensuring SLAs are met.

The role requires excellent organisational skills, CAFM experience, and the ability to work under pressure in a fast-paced environment. Permanent on-site position with standard hours.

Qualifications

• At least 2 years experience in a challenging Service & Maintenance (S&M) or Facilities Management (FM) environment.
• Solid experience using and understanding a CAFM system.
• Excellent organisational, communication and reporting skills.

Responsibilities

• Provide administrative support to the Contracts Manager and maintain clear progress updates.
• Manage CAFM notifications and oversee high volumes of calls while adhering to SLAs.
• Raise quotes from costing sheets and track costs for transparency and accuracy.
• Coordinate reactive and preventative maintenance works aligned with contract requirements.
• Liaise with engineers and subcontractors, escalating issues as needed.
• Assist with audits and preparation of Hard FM reports for clients.

Skills

CAFM system

Organisational skills

Prioritisation

Communication

IT literacy

Multitasking

Attention to detail

Tools

Excel

Word

Job description

Artic Building Services are seeking a Commercial Contracts Support in Dartford to manage contracts administration, CAFM helpdesk duties, and invoicing processes. You will coordinate with engineers and subcontractors, keeping clients informed and ensuring SLAs are met.

The role requires excellent organisational skills, CAFM experience, and the ability to work under pressure in a fast-paced environment. Permanent on-site position with standard hours.