Support Contract Admin

Blue Arrow; Dartford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Blue Arrow in Dartford is seeking a proactive Contract Support Administrator to join a busy team. You will organise and schedule engineers, handle service requests and paperwork, and help ensure smooth delivery of maintenance contracts across multiple stakeholders.

Based in a fast-paced environment, you’ll maintain CAFM records, raise purchase orders and invoices, and liaise daily with engineers, subcontractors and clients to keep everyone informed and on schedule.

Qualifications

• Experience in Contract Support, Service Coordinator or FM Administrator roles.
• Experience in Facilities Management or related fields is desirable.
• Strong organisational skills to prioritise a busy workload.
• Excellent communication and customer service abilities.
• Proficient with Microsoft Office, especially Excel.
• Ability to work under pressure and meet deadlines.
• Proactive, team-focused attitude.

Responsibilities

• Schedule and coordinate engineers for maintenance works.
• Manage a high volume of service requests and job allocations.
• Raise purchase orders, quotations and invoices.
• Update CAFM and internal systems.
• Liaise with engineers, subcontractors and clients daily.
• Monitor job progress and SLA adherence.
• Produce reports and maintain records.
• Support Contract Manager with daily admin.
• Ensure documentation and compliance paperwork are completed.
• Handle customer enquiries and deliver excellent service.

Skills

Scheduling

Organisation

Communication

Customer service

Prioritisation

Teamwork

Tools

Microsoft Excel

Microsoft Office

Job description

Contract Support Administrator

Dartford Monday to Friday, 8:00am - 5:00pm Permanent | Full-Time

Are you an organised administrator who thrives in a fast-paced environment?

We are seeking a Contract Support Administrator to join a busy and growing team based in Dartford. This is an excellent opportunity for someone who enjoys variety, loves keeping things organised, and can confidently manage multiple priorities while supporting engineers and clients across a range of service contracts.

Working within a fast-paced operational team, you'll play a vital role in ensuring jobs are scheduled efficiently, paperwork is processed accurately, and service delivery runs smoothly from start to finish.

Key Responsibilities

• Scheduling and coordinating engineers for planned and reactive maintenance works
• Managing a high volume of service requests and job allocations
• Raising purchase orders, quotations and invoices
• Updating and maintaining CAFM and internal management systems
• Liaising with engineers, subcontractors and clients on a daily basis
• Monitoring job progress and ensuring service level agreements are achieved
• Producing reports and maintaining accurate records
• Supporting the Contract Manager with day-to-day administration
• Ensuring all documentation and compliance paperwork is completed accurately and on time
• Handling customer enquiries and delivering excellent customer service

What We’re Looking For

• Previous experience in a Contract Support, Service Coordinator, FM Administrator, Helpdesk Administrator, Scheduler or similar administrative role
• Experience within Facilities Management, Construction, Engineering, Building Services or Property Maintenance would be highly desirable
• Strong organisational skills with the ability to prioritise a busy workload
• Excellent communication and customer service abilities
• Good working knowledge of Microsoft Office, particularly Excel
• Experience raising invoices, purchase orders and processing job-related paperwork
• Ability to work effectively under pressure and meet deadlines
• A proactive, team-focused attitude with a willingness to support colleagues

What's On Offer?

• Monday to Friday working pattern with no weekends
• Permanent, stable employment with a growing business
• Busy and varied role where no two days are the same
• Supportive and friendly team environment