Contract Support Administrator

Jones Lang LaSalle; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a Contract Support Administrator to ensure efficient service delivery and compliance for clients in Birmingham. The role involves coordinating with internal departments and vendors, ensuring quality communication, and addressing client needs proactively. Ideal candidates should have experience in customer service and possess strong organisational and communication skills. Join a supportive team that values excellence and offers competitive salary and benefits.

Benefits

Competitive salary

Professional growth opportunities

Supportive team environment

Qualifications

• Proven experience in a customer service role, preferably in facilities management.
• Ability to interact positively with clients and team members.
• Experience with scheduling software and tools is advantageous.

Responsibilities

• Liaise with internal departments and external vendors for compliance tasks.
• Identify client needs and preferences in planning services.
• Monitor and record the completion of planned work.

Skills

Customer service experience

Strong communication skills

Excellent organisational skills

Problem-solving

Experience with scheduling software

Team player

Job description

Contract Support Administration

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network.

We are currently seeking a dynamic and passionate Contract Support Administrator to join our team.

This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are compliant and managed efficiently and effectively.

Role & Responsibilities

• Liaise & coordinate with internal departments the CEC, and external vendor partners, to ensure seamless scheduling and execution of essential compliance tasks. And that these are delivered efficiently and in alignment with client expectations.
• Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services, attendance for completion of works.
• Facilitate the creation of quotations and purchase orders for work and upload onto client/internal systems.
• Monitor and record the completion of planned work Update JLL (Corrigo)& Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.
• Attend regular meetings with Vendors and internal meetings on work order status.
• Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL’ s CAFM Corrigo system
• Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders and answer any finance team related questions.

Required Skills and Experience

• Proven experience in a customer service role, experience within the facilities management sector is advantageous.
• Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
• A proactive problem-solver with a strong focus on achieving client satisfaction.
• Experience with scheduling software and tools is highly advantageous.
• Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management.
• A team player who can collaborate effectively across different departments and levels of management.

Why Join Us?

Be part of a reputable and growing company that values excellence in service. Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success.

Join a supportive team environment that fosters professional growth and development.

Competitive salary and benefits package.

NOTE

All details are provided for guidance only and do not necessarily limit the responsibilities and accountabilities of the role.

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Location

On‑site –Birmingham, GBR, Cheshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

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