Contract Services Manager (Previous Relevant Experince is Required)

Telent Video; Hereford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Contract Services Manager to manage finances, performance, and delivery for a key contract in London. This hybrid role requires a strong background in contract management, financial acumen, and previous experience in large-scale maintenance contracts. The role includes oversight of commercial risks and continual service improvement initiatives.

Benefits

Car Allowance

34 days holiday option

Company pension scheme

Family friendly policies

Occupational health

Portal Discounts

Qualifications

• Experienced Project / Contract Manager with a proven track record of leading complex maintenance contracts worth £2M+.
• Strong financial and commercial acumen, with excellent leadership skills.
• Flexibility to travel across London.

Responsibilities

• Take full accountability for contract finances, ensuring delivery within budget.
• Manage invoicing, budgets, forecasts, and monthly financial reporting.
• Ensure contract performance meets all SLA and KPI commitments.

Skills

Project/Contract Management

Financial acumen

Leadership skills

People management

Experience in Rail

Job description

Overview

Contract Services Manager At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It’s important work we do. We are now looking for a Contract Service Manager to take ownership of a long-standing fault maintenance contract (station security) across major London train stations. Reporting into the Lead Contract Service Manager, you'll play a key role in managing finances, performance, and delivery on a high-profile contract that keeps London moving. This is a hybrid role — you'll be based at our Canning Town office 2 days per week, with an additional day visiting customer sites across London.

Responsibilities

• Take full accountability for contract finances, ensuring delivery within budget.
• Manage invoicing, budgets, forecasts, and monthly financial reporting up to board level.
• Gain a deep understanding of costs, reviewing expenditure regularly to spot trends and efficiencies.
• Ensure contract performance meets all SLA and KPI commitments, working with delivery managers on root cause analysis and service improvements.
• Oversee commercial risks and work closely with legal and commercial teams.
• Drive continual service improvement initiatives to deliver cost-effective solutions.
• Manage contract changes and new mobilisations, ensuring all scope adjustments are properly covered.
• Provide line management for a Contract Controller.

Who you are / Qualifications

• Experienced Project / Contract Manager with a proven track record of leading complex maintenance contracts worth £2M+.
• Strong financial and commercial acumen, with excellent leadership skills and the ability to inspire both teams and stakeholders.
• Experience leading large-scale maintenance contracts (£2M+).
• Strong people management skills.
• Background in Rail, Construction, Civil Engineering, or Utilities.
• Flexibility to travel across London.

What we offer / Benefits

• We offer a career at Telent with opportunities across sectors, roles, technologies, and clients.
• Car Allowance
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health
• Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.