Contract Operations & Admin Specialist

Churchill Group

United Kingdom

Remote

GBP 26,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Employee Ownership

33 days holiday

Enhanced sick pay & parental leave

GP access 24/7

Volunteering days

Employee discounts

Training & development

Wellbeing & Inclusion

Job summary

Churchill Group is seeking an experienced Business Support Administrator to support contract mobilisation and provide essential administrative support to the Operational team. Based in Orpington, Kent, the role involves delivering top-tier customer service to internal and external stakeholders and liaising across departments for smooth contract delivery.

You will coordinate client requests, update CRM systems, handle complaints, organise works with subcontractors, and generate client and

Qualifications

Excellent communication and administration experience required.
Able to manage multiple tasks and meet deadlines under pressure.
Proficient with CRM systems and MS Office (Excel/Word).
Proactive problem-solving and an investigative approach.

Responsibilities

Coordinate and respond to client requests under SLA.
Update CRM and internal systems with client notes and resolutions.
Handle client complaints promptly and keep clients informed.
Coordinate booking of planned/reactive works with sub-contractors and invoicing.
Produce client and internal performance reports.