Contract Support Coordinator

Arcus FM; Redditch; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

4% bonus

25 days annual leave

Pension scheme

Life Assurance

Training sponsorship

Discounts & aid

Job summary

Arcus FM in Redditch is seeking a Contract Support Coordinator to help keep operations moving and service levels met. In this fast-paced role you will raise POs, coordinate suppliers and subcontractors, manage quotations and maintain accurate records across systems.

You will work closely with operational teams, monitor performance, resolve issues quickly and support invoicing and supplier disputes, ensuring value and compliance across the contract.

Qualifications

• Previous administrative experience in a busy operational environment.
• Strong MS Office skills including Excel, Word and PowerPoint.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Raise and manage purchase orders, ensuring correct parts and services sourced at best value and delivered on time.
• Prepare and submit quotations for client approval, ensuring accuracy and contractual compliance.
• Coordinate subcontractors and suppliers to support reactive maintenance and planned works.
• Maintain accurate records across business systems, updating orders, deliveries, costs and work orders promptly.
• Monitor order progress, supplier performance and delivery schedules; resolve issues promptly.
• Support invoice queries and supplier disputes to reduce aged debt and ensure timely payments.
• Collaborate with Supply Chain and Operational teams to improve service performance.
• Maintain supplier and subcontractor documentation and reporting for accuracy and compliance.
• Validate large volumes of data to ensure high quality information.
• Produce reports and management information to support operational and commercial decisions.
• Support KPI and SLA performance through proactive coordination and communication.
• Build strong relationships with colleagues, customers, suppliers and subcontractors.
• Contribute to continuous improvement initiatives and support wider team objectives.

Skills

Organised

Customer service

Communication

Multitasking

Tools

Microsoft Excel

Word

PowerPoint

Databases

Job description

Location: Redditch

Keep operations moving and ensure exceptional service delivery

We're looking for a highly organised and customer-focused Contract Support Coordinator to join our team supporting a national facilities management contract.

This is a fast-paced role where you'll play a key part in coordinating suppliers, subcontractors and purchasing activities to ensure works are delivered efficiently, compliantly and within agreed service levels. You'll support operational teams by managing orders, quotations, supplier performance and system updates, helping to ensure outstanding service for both clients and customers.

If you enjoy working with people, managing multiple priorities and delivering high levels of accuracy, we'd love to hear from you.

About the Job

As a Contract Support Coordinator, you will:

• Raise and manage purchase orders, ensuring the correct parts and services are sourced at the best value and delivered within required timescales.
• Prepare and submit quotations for client approval, ensuring accuracy and compliance with contractual requirements.
• Coordinate subcontractors and suppliers to support reactive maintenance and planned works delivery.
• Maintain accurate records across business systems, ensuring all orders, deliveries, costs and work orders are updated in a timely manner.
• Monitor order progress, supplier performance and delivery schedules, proactively resolving issues that may impact service delivery.
• Support the management of invoice queries and supplier disputes, helping to reduce aged debt and ensure timely payment processing.
• Work closely with Supply Chain and Operational teams to address issues early and improve overall service performance.
• Maintain supplier and subcontractor documentation, records and reporting information to ensure compliance and accuracy.
• Validate and quality-check large volumes of data and information, ensuring high standards of accuracy at all times.
• Produce reports and management information to support operational and commercial decision-making.
• Support departmental KPI and SLA performance through effective coordination, prioritisation and communication.
• Build strong relationships with colleagues, customers, suppliers and subcontractors, representing the business professionally at all times.
• Contribute to continuous improvement initiatives and support wider team objectives as required.

To be successful you will have:

You'll be a proactive and organised individual with excellent communication skills and a strong focus on customer service.

You'll also have:

• Previous administrative experience within a busy operational environment.
• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and a commitment to accuracy.
• The ability to manage competing priorities and meet deadlines.
• Experience working with databases, business systems or specialist software.
• A collaborative approach, while also being confident working independently.
• Outstanding organisational and customer service skills.

Desirable Experience

• Experience within facilities management, procurement, supply chain, customer service or service coordination environments.
• Experience working with suppliers, subcontractors and purchase order processes.
• Knowledge of SLA and KPI-driven service delivery environments.

Why Join Us?

This is an excellent opportunity to be part of a team that plays a critical role in supporting service delivery across a national retail estate. You'll gain exposure to operations, procurement and supplier management, while developing valuable experience within a dynamic facilities management environment.

When you join us you will receive:

• Salary: upto £32,000 depending on experience
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

If you're organised, customer-focused and thrive in a fast-moving environment where no two days are the same, we'd love to hear from you.