Contracts & Operations Coordinator

Hawkes Resourcing Group; Chipping Ongar; On-site; GBP 28,000 - 32,000; Full time

Job summary

Hawkes Resourcing Group is seeking a proactive Contract Administrator to join the Contracts team in a busy setting. You will support day-to-day administration of an assigned division, help ensure works are delivered efficiently, and manage appointments for clients, tenants and residents.

Reporting to the Project Manager or Head of Operations, you will provide essential administrative and coordination support across live contracts, liaising with Contract Managers and handling queries, with a

Qualifications

• Experience in office or contract administration.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Strong time-management and organisational skills.
• The ability to prioritise workloads and meet deadlines.

Responsibilities

• Answering, screening and directing telephone enquiries.
• Managing tenant and resident appointment bookings by phone, email and letter.
• Recording appointments accurately on internal systems and calendars.
• Issuing and monitoring subcontractor workloads and scheduling jobs.
• Rescheduling appointments where access is unavailable or staff are absent.
• Preparing and sending appointment and cancellation notifications.
• Providing client administrators with updated resident/tenant access schedules within required timescales.
• Raising purchase orders for materials and subcontractors in line with company procedures.
• Resolving purchase order queries.
• Liaising with Contract Managers to support the smooth running of daily operations.
• Managing resident and tenant queries and complaints, keeping people updated on progress and resolutions.
• Sending customer satisfaction surveys and collating feedback.
• Providing general administrative and clerical support.
• Supporting resident liaison activities.
• Greeting visitors and receiving deliveries when required.
• Maintaining confidentiality and considering health and safety within the office environment.
• Undertaking other reasonable duties as required.

Skills

Attention to detail

Communication skills

Time management

Organisational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hawkes Resourcing Group is seeking a proactive Contract Administrator to join the Contracts team in a busy setting. You will support day-to-day administration of an assigned division, help ensure works are delivered efficiently, and manage appointments for clients, tenants and residents.

Reporting to the Project Manager or Head of Operations, you will provide essential administrative and coordination support across live contracts, liaising with Contract Managers and handling queries, with a