Contract Manager

DX Delivery; Grantham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in the UK is seeking a Contract Manager to oversee contract services and ensure performance meets customer expectations. The role includes maximizing contract profitability, managing budgets, and leading a team in a fast-paced logistics environment. Ideal candidates will have previous experience in logistics, a strong ability to identify and solve problems, and excellent customer service skills. This position offers competitive pay and opportunities for career progression.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

25 days holidays + bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Previous experience in logistics or distribution industry is essential.
• Track record in managing teams in fast-paced environments.

Responsibilities

• Ensure service, image, and performance of the contract meet customer expectations.
• Maximise contract profitability and control costs.
• Achieve and exceed service level targets while minimizing costs.

Skills

Line management experience

Budget management

Problem identification and solution design

Excellent customer service skills

Supplier management

Job description

An exciting new Contract Manager opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

The Contract Manager is to ensure the service, image and performance of the contract in line with the customer’s expectations. The Contract Manager will also maximise contract profitability, control costs, invoicing and ensure the timely submission of financial data. The role of the Contract Manager is also to ensure service level targets are achieved and exceeded whilst minimising delivery and collection costs in line with budget. In addition to this, the Contract Manage must manage all aspects of the contracts service centre ensuring the achievement of the contracts KPI’s as set out by both company and the customer.

Key responsibilities

• Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
• Experience of managing budgets.
• Have the ability and the track record to seek improvements without having to be prompted.
• Ability to identify problems and design deployable solutions.
• Proven record of successful Customer interface and supplier management.
• Ability to manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!