Contract Coordinator

Arcus Solutions; Cirencester; On-site; GBP 26,000; Full time

Job summary

A customer service company in Cirencester seeks a Contract Coordinator with customer service experience and excellent communication skills. This role involves handling customer queries, maintaining records, and working closely with internal departments. The ideal candidate should be proficient in Microsoft Office, organized, and possess strong problem-solving skills. The position offers an annual salary of £25,397, a 4% bonus, generous annual leave, and various employee benefits including training sponsorship.

Benefits

25 days annual leave + Bank Holidays

4% bonus, subject to achievement of targets

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in customer service or similar role.
• Ability to work efficiently with Microsoft Office applications.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive and handle inbound customer calls regarding maintenance queries.
• Accurately record job requirements on software and client portals.
• Monitor KPI performance and follow up as required.

Skills

Customer service experience

Excellent communication skills

Proficiency in Microsoft Office

Problem-solving skills

Job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.

You will be consistently delivering the companies "service expectations" successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.

You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the clients satisfaction and to abide by the following list of responsibilities and duties.

Key Accountabilities :

• Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
• Receiving & responding to enquiries & new job e-mails from existing customers
• Accurate & full recording of job requirements and priority on in-house software and client portals.
• Taking ownership of customer queries to offer first contact resolution where possible
• Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
• Liaison with various internal departments and external contractors to obtain relevant job updates and ETA's
• Working to pre-determined daily / weekly / monthly team jobs
• Communicate with contractors for outstanding job updates
• Work closely with Management to achieve both client and business objectives.
• Monitor KPI performance and follow up as required.

To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.

In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.

If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you'll receive :

• Salary : £25,397 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.