Contract Administrator — Customer & SLA Specialist

veoliauki; Billingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Free physiotherapy

Discounts on groceries & retailers

Health & wellbeing resources

Training & development

Job summary

Veolia is seeking a proactive administrator to act as the primary point of contact for customers, delivering high-quality advice and support face-to-face and virtually. The role includes extensive administrative duties and fleet management.

You will coordinate training for around 40 engineers, ensure processes meet regulatory requirements, liaise with service providers, and maintain accurate invoicing and stock management, supporting the Operations team to meet SLAs and adapt to system changes.

Qualifications

• Excellent knowledge of Google Suite and MS Office, in particular Excel.
• Good organisational skills with the ability to prioritise.
• Excellent attention to detail and strong problem solving.
• Experience in working to deadlines.
• Industry administration experience desirable.

Responsibilities

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually.
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements.
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively.
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met.
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery.

Skills

Google Suite

MS Office

Excel

Attention to detail

Problem solving

Organisational skills

Deadline driven

Job description

Veolia is seeking a proactive administrator to act as the primary point of contact for customers, delivering high-quality advice and support face-to-face and virtually. The role includes extensive administrative duties and fleet management.

You will coordinate training for around 40 engineers, ensure processes meet regulatory requirements, liaise with service providers, and maintain accurate invoicing and stock management, supporting the Operations team to meet SLAs and adapt to system changes.