Contract Administrator

Veolia; Tees Valley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

Free physiotherapy

Discounts on groceries and retailers

Health and wellbeing resources

Training and development opportunities

Job summary

Veolia in Billingham is recruiting for a customer-focused administrator who will act as the primary contact for customers, delivering high-quality support both in person and remotely. You will manage fleet administration, coordinate training for around 40 engineers, and ensure processes meet regulatory requirements.

The role requires excellent organisation, strong Excel skills, and attention to detail. It offers company benefits, a 40-hour week, and a contract through September 2027, with

Qualifications

• Good organisational skills and ability to prioritise.
• Excellent knowledge of Google Suite and MS Office, especially Excel.
• Excellent attention to detail.
• Strong problem solving and initiative.
• Experience working to deadlines.
• Identifying trends and optimisation opportunities would be desirable.
• Industry administration experience would be desirable.

Responsibilities

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually.
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements.
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively.
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met.
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery.

Skills

Organisational skills

Google Suite

MS Office

Attention to detail

Deadline-driven

Problem solving

Trends/optimisation

Industry administration experience

Tools

Excel

Google Suite

MS Office

Job description

Salary: £28,000 per annum plus Veolia benefits

Hours: 40 hours per week, Mon - Fri 8:30-17:00

Contract: Until September 2027

Location: Billingham TS23 4BX

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery

What we're looking for:

• Good organisational skills with the ability to prioritise
• Excellent knowledge of Google Suite and MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines
• Ability to identify trends and efficiencies / best practice / optimisation opportunities would be desirable
• Industry administration experience would be desirable

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive