Contract Administrator

Veolia Group; Billingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Physiotherapy

Retail discounts

Health resources & wellbeing support

Training & development opportunities

Job summary

Veolia is recruiting for a customer-focused administrator based at Veolia offices in Billingham or Cannock. The role involves delivering high-quality customer support, handling admin tasks such as fleet management and coordinating training for engineers, and ensuring invoicing and stock processes align with contractual SLAs.

You will liaise with operatives and customers to maintain service delivery, adapt to system changes, and support the Operations team to meet deadlines and regulatory

Qualifications

• Strong organisational skills and ability to prioritise.
• Excellent MS Excel knowledge and Google Suite.
• Attention to detail and proactive problem solving.
• Ability to meet deadlines and work under pressure.
• Experience in administration and process improvement desirable.

Responsibilities

• Serve as primary contact for customers face-to-face and virtually.
• Handle admin duties including fleet management and coordinating ~40 engineers' training.
• Ensure invoicing and stock management with providers.
• Interface between operatives, customers, and the business to meet SLAs.
• Adapt to system and requirement changes to maintain service continuity.

Skills

Organisational skills

Attention to detail

Problem solving

Deadline-driven

Trend analysis

Tools

Google Suite

MS Office

Excel

Job description

Ready to find the right role for you? Salary: £28,000 per annum plus Veolia benefits Hours: 40 hours per week, Mon - Fri 8:30-17:00 Contract: Until September 2027 Location: Veolia offices either Cannock WS11 8JP, or Billingham TS23 4BX

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery

What we're looking for:

• Good organisational skills with the ability to prioritise
• Excellent knowledge of Google Suite and MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines
• Ability to identify trends and efficiencies / best practice / optimisation opportunities would be desirable
• Industry administration experience would be desirable

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do?

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity.

We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done.

And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.