Contract Administrator

veoliauki; Billingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Free physiotherapy

Discounts on groceries & retailers

Health & wellbeing resources

Training & development

Job summary

Veolia is seeking a proactive administrator to act as the primary point of contact for customers, delivering high-quality advice and support face-to-face and virtually. The role includes extensive administrative duties and fleet management.

You will coordinate training for around 40 engineers, ensure processes meet regulatory requirements, liaise with service providers, and maintain accurate invoicing and stock management, supporting the Operations team to meet SLAs and adapt to system changes.

Qualifications

• Excellent knowledge of Google Suite and MS Office, in particular Excel.
• Good organisational skills with the ability to prioritise.
• Excellent attention to detail and strong problem solving.
• Experience in working to deadlines.
• Industry administration experience desirable.

Responsibilities

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually.
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements.
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively.
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met.
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery.

Skills

Google Suite

MS Office

Excel

Attention to detail

Problem solving

Organisational skills

Deadline driven

Job description

Ready to find the right role for you?

Salary: £28,000 per annum plus Veolia benefits

Hours: 40 hours per week, Mon - Fri 8:30-17:00

Contract: Until September 2027

Location: Veolia offices either Cannock WS11 8JP, or Billingham TS23 4BX

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Act as the primary point of contact for customers, delivering high-quality, customer-focused advice and support both face-to-face and virtually
• Provide comprehensive administrative duties including fleet management, arranging ad-hoc training for approximately 40 engineers, and ensuring all processes are maintained in line with regulatory requirements
• Work alongside internal and external service providers to ensure accurate invoicing and stock management processes and procedures are followed effectively
• Act as the key interface between operatives, customers, and the wider business, supporting the Operations team at short notice and ensuring all contractual SLAs for reporting and administrative functions are met
• Adapt to changes in systems and requirements from both Veolia and the client, proactively anticipating changes to ensure continuity of service delivery

What we're looking for:

• Good organisational skills with the ability to prioritise
• Excellent knowledge of Google Suite and MS Office, in particular Excel
• Excellent attention to detail
• Problem solving and initiative
• Experience in working to deadlines
• Ability to identify trends and efficiencies / best practice / optimisation opportunities would be desirable
• Industry administration experience would be desirable

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.