Continuous Improvement and Change Lead

Career Choices Dewis Gyrfa Ltd; Farington Moss; Hybrid; GBP 37,000; Full time

Job summary

A housing organization in England is seeking a Continuous Improvement and Change Lead to drive impactful change projects that improve service performance. The role involves leading initiatives to enhance customer experiences, maintaining departmental processes, and developing action plans. The ideal candidate will have project management qualifications and substantial experience in social housing. This position offers a competitive salary of £36,276 per annum with hybrid working options, supporting work-life balance and professional development.

Benefits

Competitive salary

Hybrid and flexible working arrangements

Generous annual leave entitlement

Opportunities for continued professional development

Qualifications

• A formal project management or change management qualification or significant experience in process improvement.
• Substantial experience in social housing or a similar environment.
• Ability to plan effectively and manage workloads.

Responsibilities

• Leading impactful change projects that enhance customer and colleague experiences.
• Maintaining and implementing robust departmental processes.
• Supporting the development of action plans and quality assurance frameworks.

Skills

Project management or change management qualification

Experience in process improvement

Strong verbal and written communication skills

Ability to plan and manage workload

Job description

We’re Hiring: Continuous Improvement and Change Lead at Reside with Progress.

Department: RWPSalary: £36,276Location: Hybrid working

• some travel required to our offices as neededHours:
  36.25 hours per weekContract: Permanent Join Our Legacy of Change and Community.

At RWP, we’re committed to making a real difference for people and communities.

We do this by providing high-quality homes, promoting independence, and creating opportunities that change lives.Today, we proudly provide safe and comfortable homes for more than 4,500 people across the UK.As trusted experts in supported living, we work closely with commissioning bodies to develop innovative accommodation solutions that meet diverse needs and deliver lasting impact.

We’re now looking for an experienced Continuous Improvement and Change Lead (known internally as Performance and Planning Lead) to join our team on a Full Time Permanent basis.

This role offers full-time hours (
36.25 hours per week). About the role.

This is a pivotal role at the heart of our mission to deliver excellence through continuous improvement, innovation, and best practice.

As our Continuous Improvement and Change Lead, you’ll be the driving force behind initiatives that enhance customer and colleague experiences, improve service performance, and boost operational efficiency.

Reporting to the Head of Performance and Planning (RWP), you’ll take ownership of key projects that shape how we work and deliver value for our tenants What you’ll be doing.

Leading impactful change projects that make a real difference.

Maintaining and implementing robust departmental processes, ensuring documentation is accurate and up to date.

Coordinating policy and procedural reviews to keep us compliant and ahead of the curve.

Working collaboratively across service areas to map processes, identify efficiencies, and implement improvements.

Supporting the development of action plans and quality assurance frameworks, keeping projects on track through proactive problem-solving.

Managing the data and systems that underpin performance monitoring, including internal audits and data cleansing where needed.

We also offer hybrid working, giving you the flexibility to balance home and office work in a way that suits both business and personal needs.

Our offices are located in Leyland (Lancashire), Leeds, and London, and while most of your time can be remote, occasional travel to these locations may be required to support collaboration and key business priorities.

What We Are Looking For.

To succeed in this role, you’ll bring: A formal project management or change management qualification, or significant experience in process improvement.Substantial experience working within social housing or a similar environment.Ability to plan ahead, prioritise effectively, and manage your own workload to meet deadlines.Confident verbal and written skills that inspire trust, gain buy-in, and foster collaboration across teams.A genuine commitment to delivering consistently high-quality service and putting people at the heart of everything you do.

This is fantastic opportunity for someone who thrives on making things better, loves solving problems, and has a talent for turning plans into action.

It would suit someone who is self-motivated, likes to roll their sleeves up and get stuck into a problem, and enjoys variety.

What We Offer.

We believe in supporting and developing our people.

In return for your dedication, you’ll enjoy: Competitive salary of £36,276 per annum

• Recognising your skills and contribution.Hybrid and flexible working arrangements
• Giving you the freedom to balance work and life.Generous annual leave entitlement and pension scheme
• Supporting your wellbeing now and in the future.Opportunities for continued professional development
• Helping you grow and progress in your career.A values-driven culture that puts people first
• Work in an environment where your ideas matter and collaboration thrives.Commitment to wellbeing, inclusion, and diversity
• Be part of a workplace where everyone feels valued and supported.

If you’re passionate about driving performance and planning excellence, we’d love to hear from you.

How to Apply Ready to make a real difference?

Click Apply Now to upload your CV and complete our brief application form.

Please also include a supporting statement that outlines how your skills and experience match the criteria in our Job Description and Person Specification.

Closing date: 11:59pm 12th Jan 2026.Interview date: 21st Jan 2026. We welcome applications from everyone, especially from underrepresented groups.

Inclusion matters here.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).