Content Designer

Sage; North East; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading software company in the UK is seeking a Content Designer to enhance user experience across our AI-powered software solutions. The role requires a strong understanding of user-centered design and digital content creation. Join our collaborative team to make a real-world impact, with a focus on clarity and customer engagement. Ideal candidates should have experience in UX writing and a passion for improving customer workflows. This position offers hybrid working in our Newcastle office.

Benefits

Real-world impact

Collaborative environment

Learning and development opportunities

Supportive team

Participation in community initiatives

Qualifications

• Strong understanding of user-centered design.
• Experience writing digital content and UX writing.
• Passion for creating customer experiences.
• Curiosity about AI and its applications.
• Experience using data to inform content decisions.
• Familiarity with accessibility guidelines.
• Self-motivated with time management skills.
• Excellent communication and interpersonal skills.
• Analytical problem-solving skills.
• Proactive about learning and development.

Responsibilities

• Design and refine content for software interfaces.
• Write and review digital product guides and messages.
• Coordinate content translation into European languages.
• Analyze user needs for effective content delivery.
• Collaborate with design team on user journeys.
• Support user research and iterate content accordingly.
• Evaluate and implement content strategies.
• Build relationships with stakeholders.
• Participate in quality assurance procedures.
• Contribute to content guidelines and standards.

Skills

User-centered design

UX writing

Customer experience

Research and analytics

Communication skills

Time management

Problem-solving

Proactive learning

Tools

Jira

Confluence

Miro

Figma

Phrase

Job description

Overview

Hybrid working - 3 days a week in our Newcastle office

At Sage, content designers play a critical role in making our software easy to use for millions of small and medium-sized business owners around the world. We are passionate about creating clear, compelling content that provides customers with the information they need, when they need it, and in a format they expect. Our content designers are part of multidisciplinary Agile product teams, working closely with UX designers, translators, product managers, business analysts/solution designers, engineering and quality assurance, as well as other teams such as customer support and learning services.

We are looking for a Content Designer to create and manage content for one of our AI-powered software solutions in the Small Business segment that is used across Europe.

Responsibilities

• Design and refine the content in our software, including in-app microcopy such as text on buttons, in menus, helpful tips, and messages that guide users. Focus on clarity, accuracy, and accessibility.
• Write and review digital content, including customer-facing digital product guides, messages to guide the user through the product, and What’s New Guides where needed.
• Prepare content for a global audience with an understanding of localisation and translation. Coordinate the translation of content into European languages and collaborate with translators.
• Help shape the user journey by understanding what information users need at each step to complete their tasks successfully.
• Work with the design team to create journey maps, wireframes, prototypes and design user interfaces for releases.
• Learn from and support user researchers by analysing and iterating content based on data and usability findings.
• Help lead the design and implementation of strategies by evaluating current strategies and content processes to meet business requirements, proposing and implementing improvements as needed.
• Build relationships with stakeholders to understand business requirements and share content design strategies and designs.
• Participate in quality assurance procedures to ensure content is accurate and effective before products or features are released.
• Use and contribute to content guidelines, style guides, standards, and content tools to ensure consistency across Sage products and contribute to our Content Community of Practice.

Opportunities we offer

• Real-world impact: Your work will directly help small business owners use our products more effectively.
• Collaborative environment: Be part of friendly, cross-functional teams with experts from different areas.
• Learning and development: Dedicated time and resources to learn new skills, explore content design concepts, and attend relevant events.
• Supportive team: Receive guidance from your product team and wider Experience Design teams.
• Make a difference: Participate in company-wide initiatives, including volunteer days, to contribute to communities.

Essential skills and experience

• A strong understanding of user-centered design.
• Experience in writing, editing and publishing digital content, including UX writing for products and help guides for customers.
• A passion for creating great customer experiences and helping users complete their tasks quickly and confidently.
• Curiosity about AI and how it can improve customer experience and workflows.
• Experience using evidence, data and research to inform content decisions across the end-to-end user journey (e.g., user research and analytics).
• Experience using style guides and tone-of-voice guides, and awareness of accessibility guidelines to create content that works for everyone.
• Self-motivated with strong time management skills; ability to manage multiple projects and adapt to change.
• Excellent communication, presentation and interpersonal skills; comfortable working in a team.
• Analytical with strong problem-solving skills and the ability to find information when needed to design accurate content.
• Proactive about learning and development.

Desirable

• Fluent in a European language, preferably Spanish.
• Understanding of localisation and translation, and experience collaborating with translators. Experience with translation tools (e.g., Phrase) is desirable.
• Experience using accessibility guidelines to create content.
• Experience creating, leading the implementation, and evaluating content strategies.
• Knowledge of Agile methodologies (e.g., Jira and Confluence) and design tools (e.g., Miro and Figma).
• Experience using design systems and patterns.

If you’re passionate about user-centred design and want to make an impact on a global scale, we want to hear from you!