Contact Centre Supervisor

Perfect Placement UK Ltd; Southampton; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Salary £22k per year

Mon-Fri 8am–5pm

Career progression

Ongoing training

Modern working environment

Supportive management

Job summary

Perfect Placement UK Ltd is recruiting on behalf of a client for an Aftersales Contact Advisor role in Southampton, Hampshire. The position suits experienced motor trade professionals seeking to advance their careers.

You will handle customer enquiries via phone, email and in person, provide service information, schedule appointments, maintain records and work with workshop and sales teams to deliver outstanding customer service.

Qualifications

• Experience in Aftersales or Service Advisor roles within the motor trade.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Ability to work efficiently under pressure and manage multiple tasks.
• Knowledge of vehicle service processes and dealership operations.
• Professional and proactive approach to customer engagement.
• Full UK driving licence is desirable.

Responsibilities

• Handle customer enquiries via phone, email, and face-to-face interactions.
• Provide accurate information regarding service and aftersales requirements.
• Build long-term customer relationships to promote loyalty.
• Schedule appointments and follow-up tasks for smooth service delivery.
• Maintain detailed records of customer interactions and service histories.
• Collaborate with workshop and sales teams to optimise customer experience.
• Handle customer complaints effectively to resolve issues promptly.
• Promote additional products and services to maximise dealership revenue.

Skills

Customer service

Communication

Organization

Pressure management

Vehicle service knowledge

Proactive approach

Full UK driving licence

Job description

We are recruiting on behalf of our client for the position of Aftersales Contact Advisor in Southampton, Hampshire. This role offers a valuable opportunity for experienced motor trade professionals seeking to enhance their career within a reputable organisation dedicated to delivering outstanding customer service.

Benefits for the Successful Contact Centre Supervisor include:

• Competitive salary of £22,000 per annum, with additional performance-based bonuses
• Monday to Friday working hours, 8am to 5pm, with weekends off
• Opportunities for career progression within a dynamic and growing business
• On-going training and professional development programmes
• Modern, customer-focused working environment
• Supportive management team fostering a positive work culture

Duties as a Contact Centre Supervisor will include:

• Managing customer enquiries efficiently via phone, email, and face-to-face interactions
• Providing accurate information regarding service and aftersales requirements
• Building long-term customer relationships to promote loyalty
• Scheduling appointments and follow-up tasks to ensure smooth service delivery
• Maintaining detailed records of customer interactions and service histories
• Collaborating with workshop and sales teams to optimise customer experience
• Handling customer complaints effectively to resolve issues promptly
• Promoting additional products and services where appropriate to maximise dealership revenue

Requirements:

• Previous experience as an Aftersales Advisor, Service Advisor, or similar role within the motor trade
• Strong communication and customer service skills
• Excellent organisational skills and attention to detail
• Ability to work efficiently under pressure and manage multiple tasks
• Knowledge of vehicle service processes and dealership operations
• A professional and proactive approach to customer engagement
• Full UK driving licence is desirable