Aftersales Advisor

Perfect Placement UK Ltd; Penwortham; In loco; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Health benefits

Staff discounts

29 days holiday

Cycle scheme

Life assurance

Casual dress code

Training programs

Descrizione del lavoro

Perfect Placement UK Ltd is pleased to present an excellent Aftersales Advisor opportunity with a family-run business based in Preston. This vital role in their busy contact centre offers progression within the automotive industry, supported by training and a friendly team.

You will handle inbound calls, provide expert advice, schedule appointments, and build strong relationships with customers to ensure satisfaction.

Competenze

• Exceptional communication and a professional telephone manner.
• Strong listening skills and a passion for delivering excellent customer service.
• Ability to prioritise tasks and perform effectively under pressure.
• Experience in telephone or face-to-face customer contact.
• Knowledge of what makes customers feel valued and welcomed.
• Understanding of car sales or aftersales is advantageous but training provided.

Mansioni

• Handle inbound Aftersales calls with professionalism and confidence.
• Provide expert advice and support to customers, resolving queries efficiently.
• Manage customer enquiries by guiding them through appropriate processes.
• Schedule appointments for the Aftersales team.
• Build strong, positive relationships with colleagues and customers.
• Handle objections and manage customer expectations effectively.
• Ensure each interaction leaves a positive impression and customer satisfaction is prioritised.
• Support the team to deliver outstanding service at all times.

Conoscenze

Communication skills

Customer service

Active listening

Prioritisation

Telephone etiquette

Sales awareness

Descrizione del lavoro

We are pleased to present an excellent opportunity for an Aftersales Advisor to join a reputable family-run business based in Preston. This is a vital role within their busy contact centre, ideal for Aftersales Advisor with a strong customer service background seeking to advance their career in the automotive industry. The Aftersales Advisor role offers a supportive work environment with excellent prospects for progression.

Benefits

• Competitive salary of £28,000 per annum as aAftersales Advisor
• Full-time position with flexible shifts covering daytime, evenings, and weekends
• Ongoing training and development programmes
• 29 days holiday, including bank holidays
• Pension scheme, health benefits, and staff discounts
• Casual dress code and a welcoming office environment
• Access to company benefits such as cycle scheme and life assurance
• Opportunities to develop within a growing, family-focused organisation

Duties

• Handling inbound Aftersales calls with professionalism and confidence
• Providing expert advice and support to customers, resolving queries efficiently
• Managing customer enquiries by guiding them through appropriate processes
• Scheduling appointments for the Aftersales team
• Building strong, positive relationships with colleagues and customers
• Handling objections and managing customer expectations effectively
• Ensuring each interaction leaves a positive impression and customer satisfaction is prioritised
• Supporting the team to deliver outstanding service at all times

Requirements

• Exceptional communication skills and a professional telephone manner
• Strong listening skills and a genuine passion for delivering excellent customer service
• Ability to prioritise tasks and perform effectively under pressure
• Experience in telephone or face-to-face customer contact preferred
• Knowledge of what makes customers feel valued and welcomed
• Understanding of car sales or aftersales is advantageous but not essential, as full training is provided

Are you interested in progressing your career within the automotive industry? This Aftersales Advisor role offers a dynamic working environment with plentiful growth opportunities.