Contact Centre - Sales Lead

Oxygen - Contact Centre; Reading; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading customer service provider in Reading is seeking a full-time contact centre agent to deliver exceptional customer service. You will assist guests by providing information, resolving inquiries, and embodying a fun and energetic spirit. The position offers industry-leading pay and notable benefits like a company bonus scheme, generous discounts, and additional holidays based on service length. Join us to create memorable experiences in a dynamic environment.

Benefits

Industry-leading pay

Company Bonus Scheme

50% off food and drinks

25 days holiday + bank holidays

Pension Scheme

Qualifications

• Passion for creating memorable experiences in a fun environment.
• Experience in customer service roles is preferred.
• Ability to hold engaging conversations with customers.

Responsibilities

• Serve as the first point of contact for guests.
• Assist with bookings and provide information about activities.
• Resolve customer inquiries and ensure a positive experience.

Skills

Customer service

Problem-solving

Positive attitude

Outgoing personality

Communication skills

Job description

Here at Oxygen ActivePlay, we are looking for a number of contact centre agents to join the team and to support and work with the team to deliver exceptional customer service to our parks, and our customers.

Here we believe each team member matters. We demonstrate this by supporting individuality and authenticity, by providing training and development opportunities and encouraging internal progression at every level. Hard work is not only recognised, but also appreciated and rewarded.

Our rapid growth means we are always on the lookout for passionate, talented, fun, and engaging people to join us on our adventure.

Join our dynamic customer contact centre team

As a key part of our exciting indoor activity park, you’ll be the first point of contact for guests, delivering top-tier service with a smile. You'll assist with bookings, provide information on our wide range of activities, and resolve any customer inquiries, all while embodying the fun, energetic spirit of our brand. Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special. You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.

If you're passionate about creating memorable experiences, solving problems, and working in a fast-paced, playful environment, we’d love to have you on our team!

We are looking for a full time 37.5 team member. This position is at our park in Reading working in the contact centre office.

Benefits

• Industry-leading pay
• Company Bonus Scheme
• 50% off food and drinks while on shift
• 50p hot drinks
• 50% off you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 25 days holiday + bank holidays
• Increased holiday leave at 2 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores