Contact Centre Manager

Michael Page (UK); Walsall; On-site; GBP 125,000 - 150,000; Part time

Job summary

A recruitment consultancy in Walsall is seeking a skilled Telesales Manager to lead a team of 15. You will drive sales through effective strategies and maintain high customer service standards. The ideal candidate has experience in telesales and strong leadership capabilities. This temporary role offers competitive hourly pay and a supportive workplace environment.

Benefits

Hourly pay of approximately £200 per day

Opportunity to work in the energy & natural resources sector

Skill development opportunities

Qualifications

• Proven experience in a contact centre or telesales leadership role.
• Experience with high volume B2B customers.
• Strong organizational and team management skills.

Responsibilities

• Manage and motivate a telesales team of 15 to meet and exceed sales targets.
• Develop and implement effective sales strategies.
• Monitor and analyze team performance for improvements.

Skills

Telesales experience

Organizational skills

Excellent communication

Team management

Results-driven approach

Tools

Sales software

CRM tools

Job description

• Short term management role
• Fast pace business

About Our Client

The company is committed to delivering high-quality services and products to its customers (B2B), fostering growth and innovation in its industry.

Job Description

• Manage and motivate a telesales team of 15 to meet and exceed sales targets.
• Develop and implement effective sales strategies.
• Monitor and analyse team performance to identify areas for improvement.
• Provide coaching and training to enhance team effectiveness and skills.
• Ensure customer service standards are maintained and improved.
• Collaborate with other departments to align sales efforts with business objectives.
• Prepare and present regular sales reports to senior management.
• Handle escalated customer inquiries and resolve issues effectively.

The Successful Applicant

A successful Telesales Manager should have:

• Proven experience in a contact centre or telesales leadership role.
• Experience dealing with high volume B2B customers
• Strong organisational and team management skills.
• Excellent communication and interpersonal abilities.
• A results-driven approach with a focus on achieving targets.
• Proficiency in using sales software and CRM tools.

What's on Offer

• Hourly pay of approximately £200 per day
• Opportunity to work within the energy & natural resources sector.
• Temporary role with potential for skill development.
• A collaborative and supportive workplace in Walsall (5 days per week onsite)

This is a fantastic opportunity for a skilled Telesales Manager to make an impact. If you're ready to lead a team and drive success, apply today!