Contact Centre Administrator — Flexible Hours & Perks

Places for People; Cramlington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health & fitness membership

Bonus scheme

Flexible working

Additional annual leave

Learning & development

Company pension

Healthcare cashback

Discounts

Job summary

Places for People is recruiting for a contact centre role at Northumberland Leisure Centre. You will answer 40–60 calls daily from members of the public, staff, businesses and visitors, aiming to resolve queries at first contact.

Experience in a busy customer service environment is desirable, with strong communication and telephone handling skills. The role offers flexible working options and opportunities for personal development within a large, diverse organisation.

Qualifications

• Experience in a busy customer service or contact centre environment.
• Ability to interact effectively with customers via telephone.
• Comfort working across weekdays with occasional weekend shifts.

Responsibilities

• Answer 40–60 calls per shift in a busy contact centre.
• Handle enquiries from members of the public, staff, businesses and visitors.
• Resolve queries at first point of contact where possible.

Skills

Customer service experience

Communication skills

Telephone handling

Job description

Places for People is recruiting for a contact centre role at Northumberland Leisure Centre. You will answer 40–60 calls daily from members of the public, staff, businesses and visitors, aiming to resolve queries at first contact.

Experience in a busy customer service environment is desirable, with strong communication and telephone handling skills. The role offers flexible working options and opportunities for personal development within a large, diverse organisation.