Contact Centre Administrator (Additional Permanent Posts for Existing Colleagues)

Places for People; Cramlington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health & fitness membership

Bonus scheme

Flexible working

Additional annual leave

Learning & development

Company pension

Healthcare cashback

Discounts

Job summary

Places for People is recruiting for a contact centre role at Northumberland Leisure Centre. You will answer 40–60 calls daily from members of the public, staff, businesses and visitors, aiming to resolve queries at first contact.

Experience in a busy customer service environment is desirable, with strong communication and telephone handling skills. The role offers flexible working options and opportunities for personal development within a large, diverse organisation.

Qualifications

• Experience in a busy customer service or contact centre environment.
• Ability to interact effectively with customers via telephone.
• Comfort working across weekdays with occasional weekend shifts.

Responsibilities

• Answer 40–60 calls per shift in a busy contact centre.
• Handle enquiries from members of the public, staff, businesses and visitors.
• Resolve queries at first point of contact where possible.

Skills

Customer service experience

Communication skills

Telephone handling

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

Please note: an Assessment centre will be held for these roles on Tuesday the 29th of September between 10am - 1pm.

The working role pattern is - Monday to Friday 8am-6pm &1 in 4 weekends.

To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre

You will be required to answer between 40-60 calls within a busy contact centre environment.

You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of our Leisure Centres across the country by telephone resolving as many queries as possible at the first point of contact.

More about you

It is desirable that you have experience within working in a busy Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.