Customer Experience Specialist – Contact Centre

Places for People; Cramlington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & Fitness

Bonus 2%

Flexible working

Extra annual leave

Learning & development

Company pension

Healthcare cashback

Centre discounts

Shop discounts

Job summary

Places for People Group is seeking a friendly, committed Customer Service Advisor for Northumberland Leisure Centre's Contact Centre. You will handle calls, emails, and social media enquiries from members of the public, staff, and visitors, delivering first-time resolution where possible.

Experience in a Customer Service or Contact Centre environment is desirable. You will work in a fast-paced team, maintain a positive, professional tone, and contribute to delivering high-quality,

Qualifications

• Experience in a customer service or contact centre environment.
• Ability to interact with customers via phone, email and social channels.
• Strong communication and problem-solving skills.

Responsibilities

• Handle calls and enquiries from members of the public, staff, businesses and visitors.
• Resolve queries at the first point of contact wherever possible.
• Maintain a courteous, professional approach across all channels (phone, email, social).

Skills

Customer service

Contact centre

Communication

Job description

Places for People Group is seeking a friendly, committed Customer Service Advisor for Northumberland Leisure Centre's Contact Centre. You will handle calls, emails, and social media enquiries from members of the public, staff, and visitors, delivering first-time resolution where possible.

Experience in a Customer Service or Contact Centre environment is desirable. You will work in a fast-paced team, maintain a positive, professional tone, and contribute to delivering high-quality,