Customer Care Centre Specialist

Places Leisure; Cramlington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & Fitness membership

Bonus scheme 2%

Flexible working

Additional annual leave

Learning & development

Job summary

Places Leisure, part of Places for People Group, is recruiting for a busy Customer Service/Call Centre role at our Northumberland Leisure Centre network. You will answer 40-60 calls daily, delivering first-time resolution with a friendly, professional approach.

Working Monday to Friday 8am-6pm with 1 in 4 weekends; role emphasizes safeguarding, high-quality customer focus, and provides training and assessment.

Qualifications

• Experience in busy customer service/Call Centre environment preferred.
• Ability to interact effectively with customers via telephone.

Responsibilities

• Answer 40-60 calls per day in a busy contact centre.
• Handle calls and enquiries from members of the public, staff, and visitors, resolving queries at first contact.

Skills

Customer service

Phone etiquette

Job description

Places Leisure, part of Places for People Group, is recruiting for a busy Customer Service/Call Centre role at our Northumberland Leisure Centre network. You will answer 40-60 calls daily, delivering first-time resolution with a friendly, professional approach.

Working Monday to Friday 8am-6pm with 1 in 4 weekends; role emphasizes safeguarding, high-quality customer focus, and provides training and assessment.