Contact Centre Administrator

Places for People; Cramlington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & Fitness

Bonus 2%

Flexible working

Extra annual leave

Learning & development

Company pension

Healthcare cashback

Centre discounts

Shop discounts

Job summary

Places for People Group is seeking a friendly, committed Customer Service Advisor for Northumberland Leisure Centre's Contact Centre. You will handle calls, emails, and social media enquiries from members of the public, staff, and visitors, delivering first-time resolution where possible.

Experience in a Customer Service or Contact Centre environment is desirable. You will work in a fast-paced team, maintain a positive, professional tone, and contribute to delivering high-quality,

Qualifications

• Experience in a customer service or contact centre environment.
• Ability to interact with customers via phone, email and social channels.
• Strong communication and problem-solving skills.

Responsibilities

• Handle calls and enquiries from members of the public, staff, businesses and visitors.
• Resolve queries at the first point of contact wherever possible.
• Maintain a courteous, professional approach across all channels (phone, email, social).

Skills

Customer service

Contact centre

Communication

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre

You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of Northumberland by telephone, email, or social media channels, resolving as many queries as possible at the first point of contact.

More about you

It is desirable that you have experience within working in a Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system, email, social media and all other communication platforms.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.