Customer Service & Admin Specialist – Flexible 5/7 Shifts

Pertemps Newcastle; Sunderland; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free parking on site

Overtime available

Job summary

Pertemps Newcastle is recruiting a Customer Service Administrator to join the team in Sunderland. The role starts with a 3-month administrative period, then progresses to a contact centre position with a 4-week shift pattern across 6am–10pm, 5 out of 7 days.

Full training provided, 37 hours per week, on-site with free parking. You will handle inquiries via phone, email, SMS and social media, input data, maintain records, and collaborate with internal and external partners to ensure a

Qualifications

• Strong customer service skills.
• Good Administrative skills.
• Attention to detail.
• Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience.
• Good IT literacy, including Microsoft Office packages.
• Excellent organisational skills.

Responsibilities

• You will support customers with a variety of queries while delivering an exceptional level of service.
• Accurately input and update customer data within internal systems.
• Maintain records and ensure all information is up to date.
• Support general administrative tasks across the team.
• Deliver an excellent customer experience in line with the company's Quality Framework.
• Act as the first point of contact via telephone, email, SMS, and social media.
• Take ownership of enquiries and complaints, using initiative to find effective solutions.
• Update internal systems accurately to ensure smooth customer journeys.
• Work closely with internal teams and external partners to provide a seamless service.

Skills

Customer service

Administrative skills

Attention to detail

Contact handling

IT literacy

Organisational skills

Tools

Microsoft Office

Job description

Pertemps Newcastle is recruiting a Customer Service Administrator to join the team in Sunderland. The role starts with a 3-month administrative period, then progresses to a contact centre position with a 4-week shift pattern across 6am–10pm, 5 out of 7 days.

Full training provided, 37 hours per week, on-site with free parking. You will handle inquiries via phone, email, SMS and social media, input data, maintain records, and collaborate with internal and external partners to ensure a