Contact Centre Administrator (Additional Permanent Posts for Existing Colleagues)

Places Leisure; Cramlington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & Fitness membership

Bonus scheme 2%

Flexible working

Additional annual leave

Learning & development

Job summary

Places Leisure, part of Places for People Group, is recruiting for a busy Customer Service/Call Centre role at our Northumberland Leisure Centre network. You will answer 40-60 calls daily, delivering first-time resolution with a friendly, professional approach.

Working Monday to Friday 8am-6pm with 1 in 4 weekends; role emphasizes safeguarding, high-quality customer focus, and provides training and assessment.

Qualifications

• Experience in busy customer service/Call Centre environment preferred.
• Ability to interact effectively with customers via telephone.

Responsibilities

• Answer 40-60 calls per day in a busy contact centre.
• Handle calls and enquiries from members of the public, staff, and visitors, resolving queries at first contact.

Skills

Customer service

Phone etiquette

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

Please note: an Assessment centre will be held for these roles on Tuesday the 29th of September between 10am - 1pm.

The working role pattern is - Monday to Friday 8am-6pm &1 in 4 weekends.

To deliver an efficient, first-class service, first time, every time; ensuring a consistent, high quality, customer focussed service is delivered through Northumberland Leisure Centre's Contact Centre.

You will be required to answer between 40-60 calls within a busy contact centre environment.

You will be dealing with calls and enquiries from members of the public, staff, businesses, and visitors of our Leisure Centres across the country by telephone resolving as many queries as possible at the first point of contact.

More About You

It is desirable that you have experience within working in a busy Customer Service/Contact Centre environment and can interact effectively with customers, via telephone system.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.