Consumer Rights Advisor — Multi-Channel Support

Citizens Advice Gateshead; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Citizens Advice Gateshead is recruiting a Contact Centre Adviser - Consumer to support the public across phone, email and web chat, helping people understand their consumer rights. You will share practical information on buying goods and services and work with Trading Standards to provide essential intelligence.

You'll join a high-performing team, receive training, and contribute to safeguarding the public from rogue traders. The role offers flexible hours with full-time or part-time options.

Qualifications

• Excellent communicator with passion for helping others.
• Experience in advising on complex issues is desirable.

Responsibilities

• Handle inquiries via phone, email, and web chat about consumer rights and responsibilities.
• Provide Trading Standards with essential intelligence to protect consumers from rogue traders.
• Participate in training to gain required knowledge.

Job description

Citizens Advice Gateshead is recruiting a Contact Centre Adviser - Consumer to support the public across phone, email and web chat, helping people understand their consumer rights. You will share practical information on buying goods and services and work with Trading Standards to provide essential intelligence.

You'll join a high-performing team, receive training, and contribute to safeguarding the public from rogue traders. The role offers flexible hours with full-time or part-time options.