Social Welfare Advisor — Impactful Helpdesk for Residents

Citizens Advice Ltd; Gateshead; On-site; GBP 26,000 - 36,000; Full time

Job summary

Citizens Advice Ltd in Gateshead is seeking a Social Welfare Contact Centre Adviser to join a busy team delivering welfare guidance to local residents. You will handle national and local welfare queries by phone, offering tailored advice on benefits, housing, energy, debt and employment while upholding the charity’s values.

Full time or part time contracts considered; training is provided to develop knowledge and confidence.

Qualifications

• Experience in advising on complex welfare issues.
• Willingness to learn and apply training provided.

Responsibilities

• Handle inquiries primarily via phone, offering tailored advice on welfare benefits, employment, money guidance, housing and energy.
• Provide support to local residents while upholding the charity's values.
• Participate in a team environment and engage in a meet-the-team day to understand the charity's work.

Skills

Excellent communication

Advice on complex welfare issues

Phone-based advisory

Job description

Citizens Advice Ltd in Gateshead is seeking a Social Welfare Contact Centre Adviser to join a busy team delivering welfare guidance to local residents. You will handle national and local welfare queries by phone, offering tailored advice on benefits, housing, energy, debt and employment while upholding the charity’s values.

Full time or part time contracts considered; training is provided to develop knowledge and confidence.