Consumer Rights Advisor — Contact Centre

Citizens Advice Ltd; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Citizens Advice Ltd in the United Kingdom is recruiting a Contact Centre Adviser - Consumer to support the public across phone, email and web chat. You will explain consumer rights, guide people through buying goods and services, and pass essential information to Trading Standards Authorities to protect consumers from rogue traders.

Training is provided, and the role values clear communication and problem solving across channels.

Qualifications

• Excellent communicator and strong interpersonal skills.
• Experience in advising on complex issues.

Responsibilities

• Handle inquiries via phone, email, and web chat.
• Advise the general public about their consumer rights and responsibilities in relation to goods and services.
• Provide Trading Standards Authorities with essential intelligence to protect people from rogue traders.

Job description

Citizens Advice Ltd in the United Kingdom is recruiting a Contact Centre Adviser - Consumer to support the public across phone, email and web chat. You will explain consumer rights, guide people through buying goods and services, and pass essential information to Trading Standards Authorities to protect consumers from rogue traders.

Training is provided, and the role values clear communication and problem solving across channels.