Consumer Rights Advisor | Hybrid & Flexible Hours

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Gateshead; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The National Association of Citizens Advice Bureaux in Gateshead is seeking a Contact Centre Adviser - Consumer to join our hybrid team. You will handle inquiries by phone, email and web chat, helping the public understand their consumer rights when buying goods and services.

We value clear communication and the ability to resolve issues. The role is permanent with flexible hours, 25–37 per week, and includes training to develop knowledge for complex advisory work.

Qualifications

• Experience advising on complex consumer issues.
• Ability to handle inquiries via phone, email, and web chat.
• Willingness to undergo training.

Responsibilities

• Handle inquiries via phone, email, and web chat.
• Advise on consumer rights and responsibilities in purchases.
• Provide Trading Standards with essential intelligence to protect consumers.

Skills

Communication skills

Customer service

Complex issue advising

Job description

The National Association of Citizens Advice Bureaux in Gateshead is seeking a Contact Centre Adviser - Consumer to join our hybrid team. You will handle inquiries by phone, email and web chat, helping the public understand their consumer rights when buying goods and services.

We value clear communication and the ability to resolve issues. The role is permanent with flexible hours, 25–37 per week, and includes training to develop knowledge for complex advisory work.