Contact Centre Adviser - Consumer

Citizens Advice Gateshead; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

Citizens Advice Gateshead is recruiting a Contact Centre Adviser - Consumer to support the public across phone, email and web chat, helping people understand their consumer rights. You will share practical information on buying goods and services and work with Trading Standards to provide essential intelligence.

You'll join a high-performing team, receive training, and contribute to safeguarding the public from rogue traders. The role offers flexible hours with full-time or part-time options.

Qualifications

• Excellent communicator with passion for helping others.
• Experience in advising on complex issues is desirable.

Responsibilities

• Handle inquiries via phone, email, and web chat about consumer rights and responsibilities.
• Provide Trading Standards with essential intelligence to protect consumers from rogue traders.
• Participate in training to gain required knowledge.

Job description

Contact Centre Adviser - Consumer

25,880.00 GBP annually

Location Davidson Building Swan Street Gateshead Tyne & Wear NE8 1BG United Kingdom

This job ends on 23 October 2026

Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !

About the role

As a Contact Centre Adviser - Consumer you will join one of our high-performing national telephone-based contracts. You will play a key role in our mission to support the general public to exercise their consumer rights.

What you'll be doing

You will handle inquiries through phone, email, and web chat, advising the general public about their rights and responsibilities associated with the purchase of goods and services, and provide Trading Standards Authorities with the essential intelligence they need to protect people from rogue traders. We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge you will require to excel in this role.

Your commitment to our charity’s values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

START DATE: 30th November 2026

HOURS: Full time/Part time will be considered

Consumer - Contact Centre role profile (1).pdf