Entry-Level Advice Centre Adviser | Weekdays, Help People

Citizens Advice Manchester; Manchester; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Zusammenfassung

Citizens Advice Manchester is seeking an enthusiastic Inbound Contact Centre Adviser to join our welcoming team in Manchester. You’ll be the first point of contact for clients, providing supportive guidance on benefits, consumer law, debt, and housing matters, and direct them to appropriate next steps.

You’ll receive comprehensive training, work a Monday–Friday on-site schedule, and join a respected charity focused on helping people in need every day. A rewarding role with real impact awaits.

Qualifikationen

• Initial assessments of clients' needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

Aufgaben

• Carry out initial assessments of clients’ needs
• Provide clear, basic advice and self-help information
• Arrange further support where needed
• Help clients understand their rights and the actions they can take

Jobbeschreibung

Citizens Advice Manchester is seeking an enthusiastic Inbound Contact Centre Adviser to join our welcoming team in Manchester. You’ll be the first point of contact for clients, providing supportive guidance on benefits, consumer law, debt, and housing matters, and direct them to appropriate next steps.

You’ll receive comprehensive training, work a Monday–Friday on-site schedule, and join a respected charity focused on helping people in need every day. A rewarding role with real impact awaits.