Entry-Level Advice Centre Advisor — Mon–Fri, Training Provided

Citizens-Advice-Bureau-2; Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,228 per year

37.5 hour week (Mon–Fri)

City Centre location

Pension

Life Assurance

Cycle to Work Scheme

Employee Assistance Programme

Health Plan

25 days annual leave (rises to 30)

Job summary

Citizens Advice Manchester is seeking a friendly, reliable team member to join our Contact Centre. You’ll be the first point of contact for clients needing benefits, debt, housing and consumer help, delivering clear, basic advice after full training.

Work is Monday–Friday in a modern City Centre office with no late nights, offering a supportive environment and opportunities to develop within the charity. You’ll help people at moments they need advice and reassurance.

Qualifications

• Great customer service experience (contact centre or similar).
• Professional, confident manner and excellent communication skills.
• Ability to support people sensitively over the phone.
• Strong commitment to equality and fairness.

Responsibilities

• Carry out initial assessments of clients’ needs.
• Provide clear, basic advice and self-help information.
• Arrange further support where needed.
• Help clients understand their rights and actions they can take.

Skills

Customer service

Communication skills

Phone support

Equality & fairness

Job description

Citizens Advice Manchester is seeking a friendly, reliable team member to join our Contact Centre. You’ll be the first point of contact for clients needing benefits, debt, housing and consumer help, delivering clear, basic advice after full training.

Work is Monday–Friday in a modern City Centre office with no late nights, offering a supportive environment and opportunities to develop within the charity. You’ll help people at moments they need advice and reassurance.