Connection Agreements & Data Coordinator

UK Power Networks; Crawley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Reservist Leave: 18 days paid + 22 un"

Personal Pension Plan: 4%/5% employee,

8%/10% employer pension contribution

Tenancy Loan Deposit Scheme

Season Ticket Loan

Cycle to Work

Home & Tech benefits

Green Car Leasing

Occupational Health support

Switched On discounts

Discounted gym membership

Employee Assistance Programme

Job summary

UK Power Networks in Crawley seeks a Connections Agreements Coordinator to manage customer connection agreements, variations and standing data. You will serve as a point of contact for customers, maintain accurate records, and ensure regulatory compliance and data protection throughout processes.

The role demands attention to detail, strong communication, and ability to handle sensitive information while coordinating with internal teams and external customers to progress agreements.

Qualifications

• Five GCSEs at grades 9-4 or A*-C, including English and Mathematics, or equivalent qualifications or relevant practical experience.
• Experience of building and maintaining effective relationships with customers and internal or external stakeholders.
• Clear written and verbal communication skills, with the ability to explain information and options in an accessible way.

Responsibilities

• Prepare and administer customer connection agreements and agreed variations.
• Respond to customer and representative enquiries by email and telephone about the standing data held in their agreements.
• Explain the available options for changing connection agreement information in a clear and helpful way.
• Update standing data and customer connection records for new or amended agreements.
• Monitor the issue, return and filing of connection agreements, maintaining complete and accurate records.
• Resolve queries promptly, escalating issues where appropriate.
• Work with internal colleagues and external customers to obtain the information needed to progress agreements.
• Handle personal and commercially sensitive information in line with data protection, UK GDPR and confidentiality requirements.
• Follow relevant regulatory requirements and team processes when completing connection agreement activities.

Skills

Customer relationships

Written communication

Verbal communication

Data accuracy

Microsoft Excel

Microsoft Word

Data protection

Education

Five GCSEs including English & Maths

Tools

Microsoft Excel

Microsoft Word

Job description

UK Power Networks in Crawley seeks a Connections Agreements Coordinator to manage customer connection agreements, variations and standing data. You will serve as a point of contact for customers, maintain accurate records, and ensure regulatory compliance and data protection throughout processes.

The role demands attention to detail, strong communication, and ability to handle sensitive information while coordinating with internal teams and external customers to progress agreements.