Connections Support Co-Ordinator

Pertemps Bond; Wakefield; On-site; GBP 16,000 - 22,000; Full time

Job summary

Pertemps Bond in Castleford is seeking a Connections Support Administrator to join the Connections team on a full-time, temporary-to-permanent basis. You will provide administrative and coordination support, ensure customer applications are processed accurately, and prepare quotations in line with company standards.

The ideal candidate will have experience in administrative, coordination or customer support roles, strong organisational skills, meticulous attention to detail, excellent written

Qualifications

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

Skills

Administrative experience

Coordination

Customer support

Microsoft Office

Attention to detail

Independent work

Tools

Microsoft Excel

Job description

Connections Support Administrator

Location: Castleford, WF10

Job Type: Full Time

Contract: 3 Month FTC, with a view to become permanent

Pay Rate: £13.86 per hour

We are currently recruiting for a Connections Support Administrator to join our client's Connections team based in Castleford. This is a full-time, temporary to permanent opportunity for an organised and detail-oriented individual who enjoys working in a fast-paced administrative environment.

The successful candidate will provide administrative and coordination support to the Connections team, ensuring customer applications are processed accurately, quotations are produced in line with company standards, and work is managed efficiently to meet regulatory and customer service requirements.

Key Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

The ideal candidate will demonstrate:

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• The ability to work independently as well as part of a team.
• Experience within the utilities or construction sector would be highly advantageous.