Connections Support Co-ordinator

Pertemps Leeds; Castleford; Presencial; GBP 38 573 000 - 41 328 000; Tempo integral

Resumo da oferta

Pertemps Leeds is seeking a Connections Support Administrator to join the Castleford-based team. This full-time, temporary-to-permanent role involves processing connection applications, preparing quotations, and coordinating with technicians to deliver reliable service.

The ideal candidate will have prior admin or customer support experience, strong organisation, attention to detail, and good IT skills. The position offers a competitive hourly rate and the chance to earn a permanent contract

Qualificações

• Recent administrative/coordination/customer support experience.
• Strong organisation and ability to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Effective written and verbal communication.
• Proficient in Microsoft Office.
• Ability to work independently and in a team.
• Experience in utilities or construction is advantageous.
• Based in Castleford or surrounding area.

Responsabilidades

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

Conhecimentos

Administrative experience

Coordination

Customer support

Organisational skills

Attention to detail

Communication skills

Teamwork

Independent work

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Connections Support Administrator

Location: Castleford, WF10

Job Type: Full Time

Contract: 3 Month FTC, with a view to become permanent

Pay Rate: £13.86 per hour

We are currently recruiting for a Connections Support Administrator to join our client's Connections team based in Castleford. This is a full-time, temporary to permanent opportunity for an organised and detail-oriented individual who enjoys working in a fast-paced administrative environment.

Key Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

The ideal candidate will demonstrate:

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• The ability to work independently as well as part of a team.
• Experience within the utilities or construction sector would be highly advantageous.