Connections Support Co-ordinator

Confidential; Castleford; On-site; GBP 27,000 - 32,000; Full time

Job summary

Confidential seeks a Connections Support Administrator to join the Castleford team. This full-time, temporary-to-permanent role focuses on processing customer applications, producing quotations, and coordinating with technicians to meet regulatory and service standards.

The ideal candidate has admin/coordination or customer support experience, strong organisation, keen attention to detail, and solid MS Office skills. Utilities or construction sector exposure is a plus.

Qualifications

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• The ability to work independently as well as part of a team.
• Experience within the utilities or construction sector would be highly advantageous.

Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

Skills

Administrative experience

Coordination

Customer support

Attention to detail

Microsoft Office

Teamwork

Multitasking

Job description

Connections Support Administrator
Location: Castleford, WF10
Job Type: Full Time
Contract: 3 Month FTC, with a view to become permanent
Pay Rate: 13.86 per hour
We are currently recruiting for a Connections Support Administrator to join our client's Connections team based in Castleford. This is a full-time, temporary to permanent opportunity for an organised and detail-oriented individual who enjoys working in a fast-paced administrative environment.
The successful candidate will provide administrative and coordination support to the Connections team, ensuring customer applications are processed accurately, quotations are produced in line with company standards, and work is managed efficiently to meet regulatory and customer service requirements.

Key Responsibilities

• Review incoming connection applications to ensure all required information has been received and identify any permits or easements required.
• Prepare and release schemes to Connection Technicians, providing an accurate overview to support customer requirement validation.
• Produce estimates for low-voltage connection works, including single properties and small developments, ensuring compliance with company procedures and industry standards.
• Process desktop requests relating to disconnections, diversions, unmetered supplies and street lighting.
• Prepare accurate quotations using the internal pricing system.
• Provide administrative support across the Connections team as required.
• Manage daily workloads to ensure service levels and regulatory obligations are achieved.
• Liaise with Connection Technicians and internal stakeholders to support the delivery of a high standard of customer service.

The ideal candidate will demonstrate:

• Previous experience within an administrative, coordination or customer support role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Effective written and verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• The ability to work independently as well as part of a team.
• Experience within the utilities or construction sector would be highly advantageous.