Connection Agreements Coordinator

UK Power Networks (Operations) Ltd; Crawley; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Annual leave 25 days

Pension

Reservist leave

Season ticket loan

Tenancy deposit loans

Tax‑efficient schemes

Retailer discounts

Gym discounts

Occupational Health

Employee Assistance Programme

Zusammenfassung

UK Power Networks (Operations) Ltd in Crawley is seeking a highly organised Connections Agreements Coordinator to manage customer connection agreements and variations. You will be the main point of contact for customers, ensuring information is clear and records are up-to-date in line with regulatory requirements.

You will work within Finance under the Billing and Agreements Manager and handle sensitive information with care, focusing on accuracy, GDPR compliance and timely responses to

Qualifikationen

• Five GCSEs at grades 9-4 or A-C, including English and Mathematics, or equivalent qualifications or relevant practical experience.
• Experience building effective relationships with customers and stakeholders.
• Confidence using Microsoft Excel and Word.
• Strong attention to detail and an understanding of data protection and confidentiality.

Aufgaben

• Prepare and administer connection agreements and agreed changes.
• Respond to customer enquiries by email and telephone, explaining available options clearly.
• Update standing data and connection records accurately.
• Monitor the issue, return and filing of agreements.
• Work with internal colleagues and external customers to obtain information and resolve queries.
• Handle sensitive information in line with UK GDPR, confidentiality and regulatory requirements.

Kenntnisse

Customer communication

Excel

Word

Attention to detail

Ausbildung

Five GCSEs (9-4) including English and Maths

Jobbeschreibung

Connection Agreements Coordinator

30,816.00 7.5% bonus Permanent Energy House, Crawley RH10

Are you highly organised, accurate and confident communicating with customers? Join UK Power Networks as a Connection Agreements Coordinator and help ensure customer agreements and records are managed efficiently, securely and in line with regulatory requirements.

Working within Finance and reporting to the Billing and Agreements Manager, you will join a small team responsible for preparing and administering customer connection agreements and agreed variations. As a key contact for customers and their representatives, you will provide clear information, resolve enquiries and maintain complete, up-to-date records.

What you'll do:

• Prepare and administer connection agreements and agreed changes.
• Respond to customer enquiries by email and telephone, explaining available options clearly.
• Update standing data and connection records accurately.
• Monitor the issue, return and filing of agreements.
• Work with internal colleagues and external customers to obtain information and resolve queries.
• Handle sensitive information in line with UK GDPR, confidentiality and regulatory requirements.

You will be a strong communicator who can organise a varied workload, manage high volumes of enquiries and maintain accurate records. You will also bring:

Key qualifications and responsibilities:

• Five GCSEs at grades 9-4 or A -C, including English and Mathematics, or equivalent qualifications or relevant practical experience.
• Experience building effective relationships with customers and stakeholders.
• Confidence using Microsoft Excel and Word.
• Strong attention to detail and an understanding of data protection and confidentiality.

Experience in customer data management, contract administration, the energy sector or another regulated environment would be advantageous, but is not essential. We welcome transferable experience from different career paths.

Benefits include:

• 25 days' annual leave plus bank holidays
• a generous pension
• reservist leave
• season ticket and tenancy deposit loans
• tax-efficient schemes
• retailer and gym discounts
• Occupational Health support
• Employee Assistance Programme

If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.