Connection Coordinator

UK Power Networks; Maidstone; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

22 days annual Leave

Reservist Leave – 18 days full pay + 2

Private Health Insurance / SimplyHome

Personal Pension Plan – UK Power

Tenancy Loan Deposit Scheme

Season Ticket Loan

Cycle to Work

Discounted gym membership

Occupational Health support

Switched On – discounts

Job summary

UK Power Networks in Maidstone is seeking a Connection Coordinator within Connections Services to manage end-to-end metered connections for 1–4 properties up to 69kVA. You will coordinate surveys, quotations and site visits while delivering excellent customer service.

Starting salary £34,726 per year plus a 3% bonus, with progression after training. GCSE level education and good PC skills are required; benefits include private health, pension, cycle-to-work and other staff schemes.

Qualifications

• Good telephone skills.
• PC literacy with fast keyboard skills.
• Teamwork and collaboration.
• Problem resolution.
• Flexible attitude to work and hours.
• Work with UK Power Networks and external partners.
• GCSE level or equivalent.
• C&G 2339 qualification preferred.

Responsibilities

• Develop great relationships with customers.
• Receive and process initial enquiries.
• Facilitate booking of surveyor site visits.
• Raise, issue and manage quotations.
• Process payments for customers.
• Operate SAP and SAP CRM for planning and execution.
• Liaise with operatives and contractors for site issues.
• Help investigate customer complaints and escalate.
• Record and coordinate GSOP standards.
• Assist with compliance or UAT projects.
• Support department projects and team progression.

Skills

Telephone skills

PC literacy

Teamwork

Problem resolution

Flexible hours

Inter-team collaboration

GCSE level

C&G 2339

Education

GCSE level

C&G 2339

Tools

SAP

SAP CRM

PC systems

Job description

The Connection Coordinator will report directly to the Connection services Team Leader and will work within Connections Services, Network Operations based in our Maidstone office. You will be a permanent employee.

You will attract a starting salary of £34,726 per annum and a bonus of 3%.

Progression to a higher salary scale is possible once full training and competencies are achieved.

Close Date: 27th October 2026

We also provide the following additional benefits

• 22days annual Leave
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Private Health Insurance / SimplyHealth
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers’ products
• Discounted gym membership

Job Purpose

Connections Services is responsible f or the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA.

Dimensions

Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work.

You will provide excellent service to customers, and providing quotations, booking site visits, processing payment, raising MPAN numbers and co‑ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job.

Principal Accountabilities

• Develop great relationships with customers
• Receive and process the customer's initial enquiries
• Facilitate the booking of surveyor site visits
• Raise, issue and manage customer's quotations
• Process payments for customers
• Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work
• Liaise with both operatives and contractors to support with any site issues
• Help investigate customer complaints and elevate
• Record and co‑ordinate Electricity Guaranteed Standards and GSOP Standards
• To assist with any compliance or UAT projects
• To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities

What we are looking for

• Desire to develop and succeed
• Computer literate and use a variety of systems with fast and accurate keyboard skills
• Work co‑operatively with others to achieve shared goals and improve the contribution of all members of the team
• Initiative to resolve problems
• Educated to GCSE level or equivalent

Nature and Scope

The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance.

The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.

The Connection Coordinator will report directly to the Connection services Team Leader

Knowledge, Skills, Qualifications and Experience

• Good telephone skills.
• Good level of PC literacy and use a variety of systems with fast and accurate keyboard skills.
• Team working – The ability to work co‑operatively with others to achieve shared goals and improve the contribution of all members of the team.
• And problem resolution.
• Flexible attitude to work and working hours.
• Work with other staff and other teams within UK Power Networks and external partners.
• Educated to GCSE level or equivalent
• Minimum of a C&G 2339 but not essential

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

We are committed to safeguarding and promoting the welfare of children and young people.

Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks

We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.

Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.