Conference & Events Operations Lead

Aimbridge; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A renowned hospitality provider is looking for a hands-on manager for the Conference & Events Centre in Birmingham. This role focuses on providing exceptional guest experiences and leading high-volume operations. The ideal candidate will have a strong personality and passion for hospitality, coupled with leadership capabilities to mentor a successful team. Key responsibilities include ensuring service standards and collaborating across departments to enhance the guest experience. A commitment to professional growth and recognition for contributions is guaranteed.

Benefits

Hotel discounts portfolio wide

Subsidised meals on duty

Paid breaks

Financial contribution towards childcare

Annual wellbeing allowance

Minimum 33 days holiday

Salary sacrifice schemes

24/7 access to employee assistance programme

Company sick pay

Annual reviews for salary

Festive salary enhancements

Boomerang internal sales lead program

Commitment to personal and professional growth

Recognition programs

Qualifications

• Previous experience leading high-volume Conference & Events operations is essential.
• Ability to multitask, work under pressure, and prioritize needs.
• Effective coaching and team development skills.

Responsibilities

• Work closely with team to ensure first-class service.
• Provide leadership and guidance to supervisory teams.
• Ensure smooth running of the Conference & Events Centre.

Skills

Leadership

Multi-tasking

Attention to detail

Organizational skills

Job description

A renowned hospitality provider is looking for a hands-on manager for the Conference & Events Centre in Birmingham. This role focuses on providing exceptional guest experiences and leading high-volume operations. The ideal candidate will have a strong personality and passion for hospitality, coupled with leadership capabilities to mentor a successful team. Key responsibilities include ensuring service standards and collaborating across departments to enhance the guest experience. A commitment to professional growth and recognition for contributions is guaranteed.