Conference & Banqueting Supervisor

Elite Hotels; Forest Row; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ashdown Park Hotel & Country Club is seeking an experienced Conference and Banqueting Supervisor to join our team in the heart of the countryside. This role supports the Conference & Banqueting Manager to maintain high standards, ensuring guest satisfaction and profitability across function spaces.

You will lead a team, develop product knowledge, and drive excellent service while representing the Elite Hotels brand with professionalism.

Qualifications

• Enthusiasm for food, drinks and people.
• Excellent customer care skills and attention to detail.
• Supervisory experience within the hospitality industry.
• Excellent communication skills and the ability to lead a team.
• Good time management and the ability to remain calm under pressure.

Responsibilities

• Provide the highest quality of guest service.
• Develop outstanding Hotel product knowledge and be aware of the Hotel's competitive advantages.
• Exceed expectations and offer a personal and informative service to enhance guest enjoyment and maximise up-selling opportunities.
• In the absence of the Conference & Banqueting Manager or Assistant Conference & Banqueting Manager to oversee Conference & Banqueting operations, ensuring highest standards of service.
• Be a professional ambassador for the hotel and the wider Elite group in all business relationships.

Skills

Enthusiasm for food, drinks and people

Excellent customer care skills and att

Supervisory experience in hospitality

Excellent communication skills and to/

Good time management and stay calm

Job description

Ashdown Park Hotel & Country Club has an exciting opportunity for an experienced and dynamic Conference and Banqueting Supervisor to join our team. This is a key role within the department, which focuses on assisting the Conference & Banqueting Manager and their deputy to maintain the maximum quality and standards required to ensure optimum guest satisfaction and profitability.

Key Attributes

• Have enthusiasm, dedication and a genuine passion for food, drinks and people.
• Have excellent customer care skills and attention to detail
• Supervisory experience within the hospitality industry
• Excellent communication skills and the ability to lead a team
• Good time management and the ability to remain calm under pressure

Key Responsibilities:

• To provide the highest quality of guest service
• To develop outstanding Hotel product knowledge and be aware of the Hotel's competitive advantages
• To exceed expectations and offer a personal and informative service to enhance the enjoyment of the guest and maximise up-selling opportunities.
• In the absence of the Conference & Banqueting Manager or Assistant Conference & Banqueting Manager to oversee Conference & Banqueting operations, ensuring the highest standards of service.
• To be a professional ambassador for the hotel and the wider Elite group in all business relationships

Communication, Planning and Organising

• To ensure that all guest requirements are dealt with in a prompt, courteous, efficient manner.
• To ensure attendance of regular briefing meetings at all levels so that changes in function details and updates are communicated effectively.
• In the absence of the Conference & Banqueting Manager or Assistant Conference or Banqueting Manager co-ordinate the business activity of the Conference & Banqueting department to ensure the effective organisation of the working day.

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about