Lounge & Bar Manager

Elite Hotels; Forest Row; On-site; GBP 36,000 - 52,000; Full time

Job summary

Ashdown Park Hotel & Country Club, located in Sussex, seeks an experienced Lounge & Bar Manager to lead the Lounge & Bar department, overseeing service in Drawing Rooms and a Cocktail Bar, and supporting the Restaurant with beverages during service.

You will train teams, greet guests, maintain high standards, and drive up-selling while ensuring stock control and exceptional hospitality.

Qualifications

• Polite and personable with excellent customer service skills whose aim is to ensure the team deliver exceptional hospitality and service to every guest.
• Proven track record of leading, training, developing and mentoring a team to achieve our aim of delivering distinctly memorable experiences.
• Ability to build strong working relationships with residents, guests and colleagues.
• Plan and organise effectively by liaising with all other departments to ensure that service is seamless in the guests' eyes throughout the Lounge areas.
• Excellent communication skills both written and verbal.
• Computer literate.
• Remain calm under pressure.
• A positive personality and service with a smile.

Responsibilities

• To manage the complete operation and administration of the Lounge & Bar department.
• Support and train our dedicated teams to enable them to give their best to our guests.
• Be a presence and host within the Front Hall/Lounge or Bar area as required to greet guests, present menus and take orders as required.
• Set the standards in the Lounge & Bar in conjunction with the Food and Beverage Manager.
• Ensure the quality of food and beverage produce is of the highest standard at all times.
• Be an ambassador for Ashdown Park Hotel and promote all services and events to all guests.
• Imbed a sales philosophy within the departments to encourage up-selling at all times.
• Exercise control over food, beverages and equipment to ensure accurate monthly and quarterly stock checks.

Skills

Customer service

Team leadership

Staff training

Guest relations

Communication skills

Attention to detail

Calm under pressure

Computer literacy

Job description

An opportunity has arisen for an experienced Lounge & Bar Manager at the four red star Ashdown Park Hotel & Country Club in the heart of Sussex. The service offered from this department includes our Drawing Rooms serving morning coffee, light lunches, and traditional afternoon teas in addition to our Cocktail Bar serving pre and post dinner drinks and supporting the Restaurant with drinks during service.

Key responsibilities

• To manage the complete operation and administration of the Lounge & Bar department.
• Support and train our dedicated teams to enable them to give their best to our guests.
• Be a presence and host within the Front Hall/Lounge or Bar area as required to greet guests, present menus and take orders as required.
• Set the standards in the Lounge & Bar in conjunction with the Food and Beverage Manager.
• Ensure the quality of food and beverage produce is of the highest standard at all times.
• Be an ambassador for Ashdown Park Hotel and promote all services and events to all guests.
• Imbed a sales philosophy within the departments to encourage up-selling at all times.
• Exercise control over food, beverages and equipment to ensure accurate monthly and quarterly stock checks.

Key Skills

• Polite and personable with excellent customer service skills whose aim is to ensure the team deliver exceptional hospitality and service to every guest
• Proven track record of leading, training, developing and mentoring a team to achieve our aim of delivering distinctly memorable experiences
• Ability to support the team in building strong working relationships with residents, guests and colleagues
• Ability to plan and organise effectively by liaising with all other departments to ensure that service is seamless in the guests' eyes throughout the Lounge areas.
• Skilled in handling feedback effectively in the moment
• Well-presented with a great eye for detail
• Excellent communication skills both written and verbal
• Ability to remain calm under pressure
• A positive personality and service with a smile
• Computer literate

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Due to our rural location you will need your own transport