Conference & Banqueting Supervisor

Elite Hotels (Rotherwick) Ltd.; East Grinstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ashdown Park Hotel & Country Club in East Grinstead is seeking an experienced Conference and Banqueting Supervisor to support the Conference & Banqueting Manager and team. This role focuses on maintaining the highest standards of service to ensure guest satisfaction and profitability.

You will lead a small team, oversee event operations, develop strong hotel product knowledge and contribute to up-selling opportunities.

Qualifications

• Enthusiasm for food, drinks and people.
• Supervisory experience within hospitality.
• Excellent communication skills and ability to lead a team.
• Good time management and ability to remain calm under pressure.

Responsibilities

• Provide the highest quality of guest service.
• Develop outstanding hotel product knowledge and be aware of competitive advantages.
• Exceed expectations with a personal, informative service to enhance enjoyment and maximise up-selling opportunities.
• Oversee Conference & Banqueting operations in absence of managers, maintaining high service standards.
• Be a professional ambassador for the hotel and Elite group in all business relationships.

Job description

Ashdown Park Hotel & Country Club has an exciting opportunity for an experienced and dynamic Conference and Banqueting Supervisor to join our team. This is a key role within the department, which focuses on assisting the Conference & Banqueting Manager and their deputy to maintain the maximum quality and standards required to ensure optimum guest satisfaction and profitability.

Key Attributes

• Have enthusiasm, dedication and a genuine passion for food, drinks and people.
• Have excellent customer care skills and attention to detail
• Supervisory experience within the hospitality industry
• Excellent communication skills and the ability to lead a team
• Good time management and the ability to remain calm under pressure

Key Responsibilities:

• To provide the highest quality of guest service
• To develop outstanding Hotel product knowledge and be aware of the Hotel’s competitive advantages
• To exceed expectations and offer a personal and informative service to enhance the enjoyment of the guest and maximise up-selling opportunities.
• In the absence of the Conference & Banqueting Manager or Assistant Conference & Banqueting Manager to oversee Conference & Banqueting operations, ensuring the highest standards of service.
• To be a professional ambassador for the hotel and the wider Elite group in all business relationships

Communication, Planning and Organising

• To ensure that all guest requirements are dealt with in a prompt, courteous, efficient manner.
• To ensure attendance of regular briefing meetings at all levels so that changes in function details and updates are communicated effectively.
• In the absence of the Conference & Banqueting Manager or Assistant Conference or Banqueting Manager co-ordinate the business activity of the Conference & Banqueting department to ensure the effective organisation of the working day.

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about