Customer Services Associate

Celtic Manor Resort; Newport; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Career development

Discounts on hotel stays, food and dr​

Discounted gym & leisure membership

Free GP virtual service

24/7 wellbeing support

Pension scheme

Social events and recognition awards

Résumé du poste

Celtic Manor Resort in Newport is seeking a Customer Services Associate to join the Guest Relations team. This role handles inbound calls and emails, provides information about our hotels, dining and facilities, and delivers a warm, professional service to guests.

You’ll be part of a premium hospitality environment with career development, discounts on stays, gym and wellbeing support. The role is full-time and based on site in Newport, with a competitive hourly pay of £12.77 and a strong

Qualifications

• Experience in customer service, call centre or contact centre roles.
• Excellent verbal and written communication skills.
• Confident handling a high volume of calls or enquiries.
• Calm, organised approach with strong attention to detail.
• Genuine passion for helping people.

Responsabilités

• Responding to inbound calls and emails from guests
• Providing clear, accurate information about our hotels, dining and facilities
• Delivering a friendly, professional and helpful service on every interaction
• Taking ownership of guest queries and resolving them efficiently
• Creating a positive experience from the first contact to resolution

Connaissances

Call centre experience

Communication skills

High volume handling

Attention to detail

Customer-focused

Description du poste

Job Title: Customer Services Associate
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours:Full Time 37.5 hours per week

Pay: £12.77 per hour + excellent benefits

Job ID - REQ6585

Overview

Looking for a customer service role in Newport where your communication skills really make a difference? We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles. You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.

What you’ll be doing

• Responding to inbound calls and emails from guests
• Providing clear, accurate information about our hotels, dining and facilities
• Delivering a friendly, professional and helpful service on every interaction
• Taking ownership of guest queries and resolving them efficientlyCreating a positive experience from the first contact to resolution

What we’re looking for

• Experience in a customer service, call centre or contact centre role
• Excellent verbal and written communication skills
• Confidence handling a high volume of calls or enquiries
• A calm, organised approach with strong attention to detail
• A genuine passion for helping people

Why join us?

This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience.

Benefits include

• Career development from day one
• Discounts on hotel stays, food and drink
• Discounted gym & leisure membership
• Free GP virtual service
• 24/7 wellbeing support
• Pension scheme
• Social events and recognition awards

Additional information

In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.

The Celtic Collection is committed to being anequal opportunities employer. We welcome applications from all individualsregardless of age, disability, gender identity, marital status, race, religionor belief, sex, or sexual orientation. We strive to ensure a fair and inclusiverecruitment process for all candidates .