Concierge

Montcalm Collection; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Concierge to enhance guest experiences at their prestigious London location. This role is pivotal in delivering exceptional service, ensuring guests feel valued and welcomed. You will have the opportunity to showcase your knowledge of London, assist with guest inquiries, and promote the unique offerings of the Montcalm Collection. With a commitment to personal growth and development, this position offers pathways for advancement and a supportive work environment. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Pathways for promotions and growth

Recognition and Rewards Program

Access to discounts via Benefits Platform

Comprehensive training

28 holidays annually

Health incentives

Concession on gym memberships

Nutritious meals during shifts

Inclusive pension schemes

Qualifications

• Skilled in providing exceptional guest service in a luxury environment.
• Ability to promote Montcalm Hotels and maintain knowledge of London.

Responsibilities

• Greet guests professionally and provide high service standards.
• Ensure guest requests are met promptly and efficiently.
• Maintain cleanliness of entrance and surrounding areas.

Skills

Excellent spoken and written English

Excellent communication skills

Ability to work on own initiative

Attention to detail

Knowledge of London restaurants and attractions

Education

Previous experience in a 5* property

Tools

Opera

Job description

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Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm Royal London House

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.

Overview

Montcalm Royal London House are looking for a skilled and ambitious Concierge to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
• Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Inclusive pension schemes
  
  

Key Responsibilities

• Greeting all guests in a friendly and professional manner.
• Providing the highest possible standard of service to the guests.
• Ensuring that all messages and facsimiles are delivered to guests as quickly as possible.
• Being familiar where all rooms are located and what facilities each type of room offers to the guest.
• Ensuring that the entrance and surrounding areas are kept clean and tidy at all times.
• Ensuring that all guest requests are met and followed up in a polite and efficient manner.
• Having a thorough knowledge of the hotel and the company.
• Promoting other Montcalm Hotels and restaurants.
• Good knowledge of London and continually update knowledge of the latest trends.
• Seeking ways to maintain, improve and effectively manage the porters and doormen.
• Carrying out any other reasonable requests as instructed by manager.
  
  

Essential Qualifications

• Excellent level of spoken and written English
• Excellent communication skills
• Ability to work on own initiative.
• Approachable, professional and an eye for detail
• Comprehensive knowledge of London restaurants and attractions
• Knowledge of Opera (Desirable)
• Previous experience in a 5* property preferable.
  
  

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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