Relief Concierge (Day and Night opportunities available)

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Relief Concierge to join their dedicated team in London. This role offers a unique opportunity to support individuals in their journey towards independent living within a supportive environment. The successful candidate will be responsible for providing front of house services, managing communications, and maintaining a welcoming atmosphere. If you are passionate about making a difference and possess strong organizational and interpersonal skills, this position is perfect for you. Join a committed team that works tirelessly to reduce homelessness and empower individuals through tailored support services.

Qualifications

• Strong organizational and interpersonal skills are essential.
• Experience in maintaining client privacy and confidentiality.

Responsibilities

• Provide front of house services, managing sign-in/out procedures.
• Update internal data systems and assist with data entry tasks.

Skills

Organizational Skills

Interpersonal Skills

Microsoft Office Proficiency

Client Privacy Awareness

Tools

Internal Data Systems

Job description

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Relief Concierge (Day and Night opportunities available), London

Client: The Salvation Army

Location: London, United Kingdom

Job Category: Hospitality

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EU work permit required:

Yes

Job Reference:

d0e58dd58947

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

Working hours: As and when required

Additional Salary information: 10% night workers allowance (For Night Workers only)

Interview date: To be confirmed

Our commitment: We are committed to reducing, preventing and ending homelessness. Our Homelessness Services work to break the cycle of homelessness through tailored support including Lifehouses, NAP pads, Housing First, practical support to rough sleepers, floating support and outreach services, and addiction services.

We are looking for a Relief Concierge (Days and Nights) to join our teams across London Lifehouses (Cambria Lifehouse - WC1N 1BJ, Founders House Lifehouse - E1 5NG, Southwark Young People Service - SE5 8DF, St Ann's - SW1 2DE, No.10 Day Centre - W1B 2LH, Malachi Place - IG1 1EQ).

We seek individuals who are PIE informed and highly motivated. You will work with The Programme Team to provide activities that empower individuals to move to independent living and support daily operations at the Centre.

Key responsibilities:

• Provide front of house services to clients, ensuring proper sign-in/out and handling queries professionally, referring to support staff as needed.
• Manage front of house duties including communication via telephone and with visitors, recording messages, follow-up calls, updating logbooks, and preparing handover reports; handle internal and external post, maintain a clean environment.
• Update data on internal systems, record entry and exit of residents, assist with data entry and statistical gathering for Housing Management, and process rent payments electronically.

The successful applicant:

• Possesses strong organizational and interpersonal skills.
• Maintains a friendly, approachable manner, can prioritize tasks, manage changing workloads, and is proficient with Microsoft Office.
• Has experience respecting client privacy and confidentiality, aware of DPA requirements when handling client data.
• Available to work weekends and bank holidays as required.