Night Concierge NCPM

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Night Concierge to ensure a 5-star experience for residents in a prestigious residential building. This role requires exceptional customer service skills, effective communication, and a keen eye for detail. As the first point of contact, you will manage access, monitor security, and assist residents with their needs. If you are outgoing, confident, and have a passion for providing top-notch service, this is the perfect opportunity for you to shine in a vibrant community setting.

Qualifications

• Minimum of 1 year experience in a luxury hotel or residential concierge role.
• Exceptional customer service and communication skills.

Responsibilities

• Provide a warm welcome to residents and manage access to the premises.
• Monitor CCTV and conduct regular security checks.

Skills

Customer Service Skills

English Language Skills

IT Skills

Interpersonal Skills

Problem-Solving Skills

Tools

Microsoft Office

Building Management Systems

Job description

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Location: West London

Hours/shift pattern: 4 nights on, 4 nights off 19:00 - 07:00

Thomas Webb is currently recruiting for a professional Night Concierge to work at a prestigious residential building in the heart of West London.

The residential building comprises circa 400 apartments, with an underground carpark, landscape gardens and private gym for residents use and so the service standards required from the Night Concierge is 5 star!

Key Responsibilities:

The Night Concierge shall be responsible for;

• Providing a warm, professional welcome to residents and their guests.
• Managing access to the premises, ensuring safety and security protocols are upheld.
• Monitoring CCTV and conducting regular security checks.
• Managing of the security of keys including issuing, tracking, retrieving and recording all key activity
• Handling mail and package deliveries with discretion and efficiency, including accurate record keeping
• Assisting residents with inquiries, service requests, and any immediate needs.
• Maintaining a detailed log of incidents, activities and communications during the shift.
• Liaising with contractors regarding maintenance and repair works in communal areas
• Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building

Candidate Specification:

The successful Night Concierge should meet the following criteria;

• Right to work in the UK
• A minimum of 1 years current experience in a concierge role within a luxury hotel or residential setting.
• Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds
• Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records
• Good IT skills, with the ability to work confidently with email, Microsoft office packages and building management systems
• Exceptional customer service skills and the ability to maintain a professional demeanor under pressure.
• Excellent interpersonal and relationship building skills.
• A keen eye for detail and a proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• Outgoing, confident, friendly, approachable and chatty personality

Please note that any applications that do not meet the candidate specification for this Night Concierge role will not be considered.

To apply for this Night Concierge position please submit your CV and covering letter, detailing your suitability for the role.