Residences Concierge Assistant

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious hotel and residences in London as a Residences Concierge Assistant. This dynamic role involves providing exceptional service to residents, ensuring their needs are met with efficiency and professionalism. You'll work alongside an award-winning team dedicated to luxury service, making a significant impact on the resident experience. With opportunities for leadership and growth, this position is perfect for those passionate about hospitality and committed to excellence.

Qualifications

• 1-2 years of experience in a hospitality or residential environment.
• Excellent command of English with confident communication skills.

Responsibilities

• Assist residents with obtaining services related to their apartments.
• Support the team in delivering concierge services and handle requests.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Education

Experience in Hospitality

Proficiency in a Second Language

Tools

Computer Literacy

UK Driving License

Job description

The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant to join our Residences Team, providing friendly, efficient, prompt, and professional service to Residences Tenants while adhering to the objectives, performance, and quality standards established by The Peninsula London Residences. The role includes covering concierge duties when required, providing leadership, supervision, and training to ensure compliance with departmental goals, objectives, and standards, in coordination with other departments and partners.

Why Join Us?

• An exceptional opportunity to join our high-profile flagship hotel and residences in London.
• The Peninsula Residences exemplify luxury service, dedication to our residents, and commitment to our employees.
• Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

• Assist Residents with obtaining services related to their apartments, in accordance with the lease, contractual arrangements, Tenant's Handbook, and Residences Policies and Procedures.
• Support the team in delivering concierge services, including manual tasks.
• Handle telephone, email, and in-person requests, providing detailed information on concierge services. Anticipate and exceed Residents' needs.
• Park cars when required.

General Requirements

• Minimum 1-2 years of experience in Hospitality or Residential Environment.
• Excellent command of the English language with confident communication skills. Proficiency in a second language is an advantage.
• Computer literacy, problem-solving, and multitasking skills.
• UK Driving License and experience driving luxury cars.

We look forward to receiving your CV and will contact suitable candidates directly.

CONTACT US

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