Concierge

TN United Kingdom; Leatherhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team at Leatherhead Leisure Centre. This role focuses on delivering exceptional customer service, being the first point of contact for visitors, and managing membership sales. Ideal candidates will possess strong communication skills, a passion for customer engagement, and a commitment to maintaining a welcoming environment. With opportunities for career growth and a range of employee benefits, this position is perfect for those looking to make a positive impact in the community while enjoying a vibrant workplace atmosphere.

Benefits

Learning and development opportunities

Discounted gym membership

Industry-leading pay rates

Participation in social events

Exclusive discounts on villas and ski chalets

Health assurance

Career pathways and professional development

Discounts across thousands of retailers

25% off Red Letter Days

20% off spa treatments and products

Qualifications

• Strong focus on customer service and a passion for helping others.
• Good IT, literacy, numerical, and communication skills.

Responsibilities

• Be the first point of contact for customers and answer incoming calls.
• Handle transactions and manage membership enquiries and sales.

Skills

Customer Service

Communication Skills

IT Skills

Numerical Skills

Health and Safety Knowledge

Administrative Experience

Job description

GLL is looking for a Customer Service Advisor at Leatherhead Leisure Centre. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries and convert them into memberships. They are often the first point of contact for customers, answering phones, handling transactions, addressing queries, and participating in community outreach projects. Your focus will be on maintaining the highest level of customer service at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Great team player
• Good IT, literacy, numerical, and communication skills
• Some experience in administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily, including preparing studios, gyms, or sports halls, and maintaining the cleanliness of the centre

As a charitable social enterprise owned by its staff, GLL offers a range of employee benefits:

• Learning and development opportunities for career growth
• Discounted gym membership for you and your partner
• Industry-leading pay rates
• Opportunity to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development with comprehensive training
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days and Buy A Gift
• 20% off GLL spa treatments and products